manshi mehta
CHEADLE,Cheshire
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
SELF EMPLOYED Administrator
APM SOURCING LIMITED
Manchester, CHESHIRE
2014.09 - Current
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Negotiated with vendors and service providers to control corporate expenditures.
Telephone sales representative
The AA
CHEADLE, Cheshire
2008.02 - 2023.06
- Acted as first point of contact for customer issues and queries.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
DIPLOMA IN ADVERTISING AND PUBLIC RELATIONS - ADVERTISING
L.N.Welingkar Institute of Management
MUMBAI, INDIA 2002.06 - 2003.03
DIPLOMA IN BUSINESS MANAGEMENT - BUSINESS
L.N.Welingkar Institute of Management
MUMBAI, INDIA 2001.06 - 2002.03
BACHELORS IN ARTS - ARTS
UNIVERSITY OF MUMBAI
MUMBAI, INDIA 1995.06 - 1998.07
Skills
- Operations management
- Ability to prioritize
- Scheduling and calendar management
- Data management
- Business administration
- Reporting and documentation
Languages
English
Fluent
Hindi
Advanced
Gujarati
Intermediate
Timeline
SELF EMPLOYED Administrator
APM SOURCING LIMITED
2014.09 - Current
Telephone sales representative
The AA
2008.02 - 2023.06
DIPLOMA IN ADVERTISING AND PUBLIC RELATIONS - ADVERTISING
L.N.Welingkar Institute of Management
2002.06 - 2003.03
DIPLOMA IN BUSINESS MANAGEMENT - BUSINESS
L.N.Welingkar Institute of Management
2001.06 - 2002.03
BACHELORS IN ARTS - ARTS
UNIVERSITY OF MUMBAI
1995.06 - 1998.07