MANPRIT KALIRAI
Leicester,Leicestershire
Summary
Demonstrates patience, understanding, and collaborative spirit while adapting to diverse situations, excelling under pressure and navigating strict regulations.
Overview
7
7
years of professional experience
Work history
Service Engineer
Aaron Services
, Northamptonshire
2024.06 - 2025.04
- Administered detailed system upkeep and product setup, securing maximum equipment functionality and compliance with operational criteria
- Applied digital resources to diagnose and address technical faults in a systematic manner, using logical troubleshooting approaches to determine root causes and deliver impactful solutions.
- Uncovered potential system vulnerabilities and initiated preventative actions to limit downtime and maximise equipment lifespan, reflecting proactive technical thinking.
- Maintained alignment with relevant industry regulations and safety standards, managing compliance documentation and adhering to established protocols.
- Diligently documented technical issues, resolutions, and system changes within ticketing system, maintaining detailed records for tracking, analysis, and continuous progress.
Service Engineer
Aaron Services
, Northamptonshire
2024.06 - 2025.04
- Administered detailed system upkeep and product setup, securing maximum equipment functionality and compliance with operational criteria
- Applied digital resources to diagnose and address technical faults in a systematic manner, using logical troubleshooting approaches to determine root causes and deliver impactful solutions.
- Uncovered potential system vulnerabilities and initiated preventative actions to limit downtime and maximise equipment lifespan, reflecting proactive technical thinking.
- Maintained alignment with relevant industry regulations and safety standards, managing compliance documentation and adhering to established protocols.
- Diligently documented technical issues, resolutions, and system changes within ticketing system, maintaining detailed records for tracking, analysis, and continuous progress.
Service Engineer
Worcester Bosch
2023.06 - 2024.05
- Led software and hardware upgrade projects, configuring systems to enhance functionality and performance while minimizing disruption to operations
- Conducted thorough system testing protocols, identifying software glitches and performance issues, then compiled detailed reports to share findings with company stakeholders
- Worked as part of a national team to systematically identify, document, and rectify software issues across product lines, contributing to improved product reliability and customer satisfaction
- Installed and troubleshot wireless switches utilizing WiFi, Bluetooth, and Ethernet connectivity, resolving complex connection issues across multiple communication protocols
- Helped customers understand product functionality and maximise system benefits through clear, patient instruction, translating technical features into practical applications
- Taught customers and colleagues how to use mobile apps and resolve connection issues, creating a better user experience and reducing repeat support requests
- Proactively monitored product performance, identifying and rectifying system failures before they impacted customers, demonstrating attention to detail and preventative thinking
Service Engineer
Worcester Bosch
2023.06 - 2024.05
- Led software and hardware upgrade projects, configuring systems to enhance functionality and performance while minimizing disruption to operations
- Conducted thorough system testing protocols, identifying software glitches and performance issues, then compiled detailed reports to share findings with company stakeholders
- Worked as part of a national team to systematically identify, document, and rectify software issues across product lines, contributing to improved product reliability and customer satisfaction
- Installed and troubleshot wireless switches utilizing WiFi, Bluetooth, and Ethernet connectivity, resolving complex connection issues across multiple communication protocols
- Helped customers understand product functionality and maximise system benefits through clear, patient instruction, translating technical features into practical applications
- Taught customers and colleagues how to use mobile apps and resolve connection issues, creating a better user experience and reducing repeat support requests
- Proactively monitored product performance, identifying and rectifying system failures before they impacted customers, demonstrating attention to detail and preventative thinking
Service Engineer
Liberty Gas
2018.12 - 2023.05
- Identified non-regulatory compliant hardware and designed replacement systems that met all safety and regulatory standards, ensuring customer safety and legal compliance
- Configured software systems to meet individual client requirements, taking time to understand their specific needs and delivering tailored technical solutions
- Explained complex technical processes and system functionality in clear, non-technical language, ensuring clients fully understood their systems and felt confident using them
- Installed both wireless and hardwired control systems, demonstrating versatility across different connectivity methods and adapting to site-specific requirements
- Analysed existing systems and identified opportunities to reconfigure setups for improved reliability and performance, implementing preventative measures to avoid future failures
Service Engineer
Liberty Gas
2018.12 - 2023.05
- Identified non-regulatory compliant hardware and designed replacement systems that met all safety and regulatory standards, ensuring customer safety and legal compliance
- Configured software systems to meet individual client requirements, taking time to understand their specific needs and delivering tailored technical solutions
- Explained complex technical processes and system functionality in clear, non-technical language, ensuring clients fully understood their systems and felt confident using them
- Installed both wireless and hardwired control systems, demonstrating versatility across different connectivity methods and adapting to site-specific requirements
- Analysed existing systems and identified opportunities to reconfigure setups for improved reliability and performance, implementing preventative measures to avoid future failures
Trainee Service Engineer
2017.12 - 2018.12
- Assisted with diagnostic checks, fault-finding, and system testing
- Carried out basic pipework, fittings, and part replacements under supervision
- Prepared tools, materials, and work areas to ensure efficient job completion
Trainee Service Engineer
2017.12 - 2018.12
- Assisted with diagnostic checks, fault-finding, and system testing
- Carried out basic pipework, fittings, and part replacements under supervision
- Prepared tools, materials, and work areas to ensure efficient job completion
Education
City & Guilds Level 2 Diploma - ICT Systems Support
B-Tec National Diploma - Construction
Auto Cad 2D - undefined
Skills
- IT system administration
- Microsoft Office 365
- Windows operating systems
- Microsoft Azure
- Virtualization platform
- Directory services
- Microsoft Server
- Microsoft Office Suite
- Information technology security
- Virtual Private Networks (VPNs)
- Network firewalls
- Network management
- Wide Area Network
- Local Area Network (LAN)
- Wireless network setup
- Cloud virtualization
- Network management
- Server management
- Application deployment
- Technical direction
- Network Administration
References
Available on request
Training
IT Infrastructure Management, JBC Skills, 2025-08-01, 2025-10-31, Delivered comprehensive support across Microsoft 365, Windows 10/11, Azure cloud computing environments, VMware, Active Directory, MS Server, and MS Office applications including Word, Excel, and PowerPoint., Managed IT security protocols, VPNs, firewalls, and network administration (WAN/LAN), alongside WiFi configuration, ensuring seamless operation and optimal performance for end users., Managed VMware virtual environments while implementing and maintaining IT security protocols, VPNs, and firewall configurations to protect organizational data and systems., Administered and troubleshot WAN/LAN networks and WiFi connectivity, ensuring reliable network performance and resolving connectivity issues efficiently., Configured and maintained Active Directory and MS Server environments, managing user accounts, permissions, and group policies to support organizational requirements., Installed, configured, and deployed MS Office applications (Word, Excel, PowerPoint) and other business software, providing technical guidance to users on effective utilization.
Timeline
Service Engineer
Aaron Services
2024.06 - 2025.04
Service Engineer
Aaron Services
2024.06 - 2025.04
Service Engineer
Worcester Bosch
2023.06 - 2024.05
Service Engineer
Worcester Bosch
2023.06 - 2024.05
Service Engineer
Liberty Gas
2018.12 - 2023.05
Service Engineer
Liberty Gas
2018.12 - 2023.05
Trainee Service Engineer
2017.12 - 2018.12
Trainee Service Engineer
2017.12 - 2018.12