Photography
Manpreet Singh Bhullar
Sales And Product Manager
The Old Post House, Hexham Road, Throckley, Newcastle
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Dhillon Fish And Chips
11.2023 - Current
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Product Manager
Syngenta Pvt Ltd
06.2022 - 07.2023
- Reduced production costs through strategic supplier negotiations and process improvements.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Increased product adoption by developing and implementing effective marketing strategies.
Education
Master of Arts - Business Management
Newcastle College
Newcastle Upon Tyne, United Kingdom 04.2001 -
Skills
- Sales Promotion
- Regulatory Compliance
- Complaint resolution
- Staffing coordination
- Talent Development
- Account Management
Interests
Cooking
Playing Cricket
Timeline
Customer Service Manager
Dhillon Fish And Chips
11.2023 - Current
Product Manager
Syngenta Pvt Ltd
06.2022 - 07.2023
Master of Arts - Business Management
Newcastle College
04.2001 -
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