MANPREET SINGH
Ley street
Summary
Dedicated professional with expertise in customer service and complaint resolution. Proven track record in fast-paced environments, excelling in multitasking and time management. Strong written and verbal communication skills, complemented by public speaking experience. Proficient in data entry, order processing, and invoice management, with a focus on enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
2029
2029
years of post-secondary education
Work history
Customer Service Representative
Concentrix
Gurgaon
2025.09 - 2025.12
- Assisted customers through phone and live chat, resolving queries efficiently.
- Handled escalated complaints professionally while maintaining high service standards.
- Supported daily operational tasks and team performance reviews.
- Participated in weekly team meetings to improve service quality.
Manager
Singh general store
New delhi, India
2021.03 - 2025.04
- Assisted in implementing change management initiatives to improve organisational adaptability.
- Supported negotiations with vendors to secure favourable contract terms.
- Coordinated with suppliers for timely delivery of goods.
Education
Bachelor of Business Administration - Business Management
CU London
Dagenham, United Kingdom01.2031
Skills
- Customer service excellence
- Complaint resolution
- Teamwork and collaboration
- Communication skills
- Multitasking and time management
- Problem solving
- Pressure handling
- Basic computer skills
- Flexible availability
- Strong written communication
- Data entry proficiency
- Order processing capability
- Invoice processing
- Public speaking
- Energetic work ethic
- Order fulfilment
Languages
Punjabi
Native language
English
Fluent
Punjabi
Native
ADDITIONAL INFORMATION
- Available for part-time shifts including evenings and weekends
- Strong work ethic and punctual
- Quick learner with a positive attitude
Timeline
Customer Service Representative
Concentrix
2025.09 - 2025.12
Manager
Singh general store
2021.03 - 2025.04
Bachelor of Business Administration - Business Management
CU London