Manpreet Kaur
Amritsar
Summary
Experienced Personality Consultant with a robust background in customer relationship management and strategic communication. Proven track record as a Customer Relations Manager at Universal Group, enhancing customer satisfaction and driving sales through effective communication and marketing strategies. Skilled in career counselling, having facilitated personal and academic growth as a counsellor & tutor at Access Abroad. Proficient in CRM software, with strong presentation skills and expertise in sales strategy development. Committed to empowering individuals and fostering strong client relationships to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Makeup & Personality Consultant
Freelance
Amritsar, india
04.2017 - Current
Customer Relations Manager
Universal group
Mohali, india
03.2014 - 02.2016
- Assisted in managing walk-in queries to enhance customer experience and streamline communication.
- Foster strong relationships with customers to drive achievement of sales targets.
- Communicated promotions and offers to enhance sales performance.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Assisted customers by providing additional support and ensuring resolution satisfaction.
- Facilitated meetings to strategise improvements for services.
- Executed administrative tasks by managing email correspondence, answering calls, and overseeing data management.
councellor & tutor
Access Abroad
Patiala, India
03.2013 - 03.2014
- Facilitated emotional expression among students through motivational empathy and support.
- Facilitated career counselling services to empower individuals in recognising strengths and navigating career transitions.
- Conducted individual counselling sessions to facilitate personal and academic growth.
- Conducted mock IELTS tests under exam conditions to familiarise students with the format and timing.
- Provided detailed feedback on students' written and spoken English, guiding them towards higher band scores.
Education
Bachelor of Arts - English lit
Dev smaj college
Chandigarh, CH01-2011
Skills
- Customer relationship management
- Strategic communication
- Career counseling
- Sales strategy development
- CRM software proficiency
- Presentation skills
Languages
English
Advanced
C1
Interests
- Artistic hand in painting
- vocalist
Timeline
Makeup & Personality Consultant
Freelance
04.2017 - Current
Customer Relations Manager
Universal group
03.2014 - 02.2016
councellor & tutor
Access Abroad
03.2013 - 03.2014
Bachelor of Arts - English lit
Dev smaj college