MANOJ KUMAR REDDY MUKTHAPURAM

• Managed Problem Solve activities involving 70,000+ units per shift, conducting root cause investigations into shipment exceptions, dwell-related issues, and inventory discrepancies to minimise delays and protect the customer experience.

• Supported Area Managers in coordinating daily shift operations for a team of 5–6 associates, ensuring productivity, quality, and safety standards were consistently maintained in a fast-paced fulfilment environment.

• Monitored operational performance metrics and implemented timely corrective actions to address workflow disruptions, supporting consistent achievement of daily targets and maintaining near-perfect CPT adherence with zero misses across most shifts.

• Collaborated with managers and cross-functional teams to standardise processes and implement continuous improvement initiatives.

• Served as a key escalation point during shift operations, prioritising and resolving issues through effective stakeholder communication to minimise operational downtime and maintain workflow continuity.

• Supported administrative activities and maintained accurate operational records to assist leadership decision-making.

• Delivered floor coaching to 10+ associates weekly, contributing to improved productivity and reduced quality defects

• Provided floor support across Pack Singles, Induct, Rebin, and outbound operations to maintain workflow continuity.

• Collaborated with Area Managers, Process Assistants, and Learning teams to identify process bottlenecks and standardise work practices, supporting continuous improvement initiatives that enhanced operational consistency across departments.

• Monitored associate performance and provided coaching to improve productivity and compliance with standard operating procedures.

• Demonstrated flexibility by supporting multiple departments during peak periods and varying shift requirements.

• Recognised as a high-performing associate for reliability, adaptability, and commitment to operational excellence.

• Diagnosed faults in manufacturing environments and implemented targeted solutions, enhancing reliability.

• Improved operational efficiency through process optimisation initiatives, contributing to cost reduction.

• Supported quality improvement efforts using Lean Manufacturing and Six Sigma principles.

• Collaborated with production teams to meet operational objectives and uphold quality standards, supporting overall efficiency.

• Performed preventive and corrective maintenance to reduce equipment downtime and ensure operational continuity.