Manoj Kumar Kanattummal
Summary
Dynamic professional with a proven track record in leadership and team coordination, excelling in guiding teams, aligning goals, and fostering a collaborative work culture. Adept at problem-solving and taking initiative, quickly identifying challenges and implementing practical solutions. Thrives in fast-paced settings with flexibility and responsiveness to shifting priorities. Dedicated to creating exceptional client experiences through proactive service and attention to detail. Demonstrates strong business acumen and innovation, consistently seeking ways to improve systems, efficiency, and performance. Known for reliability, work ethic, consistency, accountability, and commitment to delivering high standards in all responsibilities.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work history
Regional Operations Manager
7 Hospitality Management
, England, Wales, and Scotland
01.2023 - Current
- Oversee daily operations across multiple properties in England, Wales, and Scotland, working closely with General Managers to ensure consistency in service delivery, compliance, and profitability.
- Coordinate staffing, training, and resource allocation across all sites to maximise efficiency and maintain brand standards.
- Monitor KPIs and site performance, identifying areas for improvement and supporting GMs in implementing action plans.
- Liaise with central departments (HR, Finance, Maintenance, Marketing) to align strategic goals with site-level execution.
- Ensure compliance with local regulations including health & safety, licensing, and operational standards.
- Lead onboarding and continuous support for newly appointed GMs and property leaders.
- Manage crisis situations, staffing shortages, and maintenance escalations with a proactive and hands-on approach.
- Contribute to company-wide process improvement and standardisation efforts to enhance guest experience and operational sustainability.
OPERATIONS MANAGER
SKETCHLEY GRANGE HOTEL & SPA
01.2022 - 12.2022
- Ensure the hotel premises are clean, presentable, and welcoming, maintaining a high standard of guest readiness at all times.
- Oversee coordination across all hotel departments to guarantee smooth, efficient, and uninterrupted operations.
- Support the General Manager in budgeting, forecasting, and strategic planning to maximise revenue and operational efficiency.
FULFILLMENT ASSOCIATE
Amazon
10.2020 - 12.2021
- Led Day Zero Training at Amazon BHX3, orchestrating large-scale onboarding sessions for new hires—playing a pivotal role in shaping first impressions, instilling Amazon’s operational excellence, and driving early-stage associate engagement in one of the UK’s most advanced fulfilment centres.
MULTI UNITS MANAGER
The Burger King and Coffee & Bakery – SSP UK
06.2015 - 10.2020
Assistant Manager
The Meriden Bar & Restaurant and The Blanc et Noir
06.2013 - 06.2015
MANAGER/SUPERVISOR
Tragus Group Limited, Bella Italia & Cafe Rouge
04.2008 - 05.2013
RESTAURANT MANAGER
Stratford Victoria – Q Hotels
04.2007 - 03.2008
ASSISTANT RESTAURANT AND BAR MANAGER
Hilton London Metropole
11.2003 - 04.2007
Maitre de
Pearl Hotels and Restaurant Group Limited
London
10.2002 - 10.2003
Assistant Manager
ITC PARK SHERATON HOTEL AND TOWERS
Chennai, India
06.2002 - 10.2002
Senior Supervisor
Conferences and Banqueting
, India
05.1995 - 05.2002
Supervisor
Towers Club
, India
02.1995 - 10.1995
Catering Assistant
The Residency
, India
05.1994 - 01.1995
Education
Diploma - Hotel Management and Catering Technology
01.1990 - 01.1993
Skills
- Leadership & Team Coordination – Effective in guiding teams, aligning goals, and fostering a collaborative work culture
- Problem Solving & Initiative – Quick to identify challenges and implement smart, practical solutions
- Flexibility & Responsiveness – Thrives in fast-paced settings, adjusting seamlessly to shifting priorities and operational needs
- Client Relations & Service Quality – Focused on creating exceptional guest experiences through proactive service and attention to detail
- Business Acumen & Innovation – Possesses a growth-oriented approach, always looking for ways to improve systems, efficiency, and performance
- Reliability & Work Ethic – Known for consistency, accountability, and commitment to delivering high standards in all responsibilities
Languages
English
Hindi
Malayalam
Tamil
Custom
- Was selected from the Hilton London Metropole for Mentor Training held in London.
- Was 1 among 3 selected from Hilton UK for Advance Food & Management Training held in Strasbourg, France for the year 2006.
- Life Saver (Fire Fighting & First Aid) attended theory and Practical Classes and ‘am a certificate holder.
- Participated in the Johnnie Walker Bartenders League Workshop – Chennai, India ’97.
- Attended the Regional ‘PEPPSY’. (Programme conducted by regional Training Centre, ITC Welcomgroup.
Timeline
Regional Operations Manager
7 Hospitality Management
01.2023 - Current
OPERATIONS MANAGER
SKETCHLEY GRANGE HOTEL & SPA
01.2022 - 12.2022
FULFILLMENT ASSOCIATE
Amazon
10.2020 - 12.2021
MULTI UNITS MANAGER
The Burger King and Coffee & Bakery – SSP UK
06.2015 - 10.2020
Assistant Manager
The Meriden Bar & Restaurant and The Blanc et Noir
06.2013 - 06.2015
MANAGER/SUPERVISOR
Tragus Group Limited, Bella Italia & Cafe Rouge
04.2008 - 05.2013
RESTAURANT MANAGER
Stratford Victoria – Q Hotels
04.2007 - 03.2008
ASSISTANT RESTAURANT AND BAR MANAGER
Hilton London Metropole
11.2003 - 04.2007
Maitre de
Pearl Hotels and Restaurant Group Limited
10.2002 - 10.2003
Assistant Manager
ITC PARK SHERATON HOTEL AND TOWERS
06.2002 - 10.2002
Senior Supervisor
Conferences and Banqueting
05.1995 - 05.2002
Supervisor
Towers Club
02.1995 - 10.1995
Catering Assistant
The Residency
05.1994 - 01.1995
Diploma - Hotel Management and Catering Technology
01.1990 - 01.1993
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