NEETU SINGH
Manchester,United kingdom
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
Languages
7
7
years of post-secondary education
12
12
years of professional experience
Work history
Hotel receptionist
Delta Hotel By Marriott Manchester Airport
Manchester, United Kingdom
2025.06 - Current
- Maintained security measures, protecting guest personal information and privacy.
- Improved customer satisfaction for providing timely assistance during stay.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Ensured guest comfort with prompt attention to their needs and requests.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Increased efficiency by swiftly resolving any complaints or issues.
- Kept reservations systems up-to-date for clear availability management.
- Managed incoming calls effectively using switchboard systems.
Hotel receptionist
Britannia Hotels
Manchester
2023.10 - 2025.05
- Greeted and checked-in guests promptly and professionally.
- Greeted guests and facilitated check-in and check-out procedures.
- Scheduled and made reservations for guests using hotel and management software.
- Provided guests with keys and directions to room.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Verified ID and payment preference of guests.
- Addressed questions, escalating issues and complaints to management.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Kept reservations systems up-to-date for clear availability management.
- Answered and transferred calls to designated recipients.
- Achieved 5-star reviews by delivering outstanding customer service.
- Calculated billings and hotel charges and provided receipts.
- Issued guest room keys with advice on location and access.
- Handled customer payments and updated reservations with [Software].
- Collected and processed guest data in line with data protection regulations.
Accounts and finance executive
Grant Thornton Bharat
Dehradun
2021.01 - 2023.08
- Managed daily finance services for smooth business operations.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Reduced annual business expenditure through careful expense monitoring.
- Created and presented accurate, detailed financial forecasts.
- Applied advanced Excel skills to efficiently analyse large data sets.
- Finalised VAT returns with rigorous transaction checks.
- Coached and mentored junior staff to maximise finance department capabilities.
- Prepared client quotes and invoicing to create stable cash flow.
- Secured new clients and supported B2B business development.
- Analysed financial performance to implement key improvement strategies.
Senior management accountant
Tattva Resorts Private Limited
Dehradun
2019.07 - 2020.12
- Managed payroll operations for team of employees.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Maintained cash flow by monitoring bank balances and cash requirements.
- Prepared year-end accounts, VAT returns and personal tax returns ahead of deadlines.
- Compiled monthly journal entries into general ledger system.
- Finalised VAT returns with rigorous transaction checks.
Senior assistant accountant
Rawat Nakoti & Co. (Charted Accountant Firm)
Dehradun
2014.09 - 2017.05
- Entered transactions into internal databases.
- Prepared bank deposits, checking and correcting any errors.
- Maintained and improved company bookkeeping processes.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Reconciled all company accounts, including credit cards and expenses.
- Generated invoices based on established accounts receivable schedules and terms.
Education
Master of Business Administration - Finance
Sai Institute of Paramedical & Allied Science
Dehradun, India 2017.07 - 2019.06
Master of Commerce - Finance
DAV PG College, Dehradun
Dehradun, India 2012.07 - 2014.06
Bachelor of Commerce - Accounts, Business Management, Economics
DAV PG College, Dehradun
Dehradun, India 2009.07 - 2012.06
Skills
- Microsoft Excel
- Financial reporting
- Account reconciliation
- Bookkeeping
- Month-end processes
- V-Lookups
- ERP (Enterprise Resource Planning) software
- Microsoft Dynamics NAV
- Pivot tables
Accomplishments
- Received Employee of the month for December'23.
- Received Spot Awards in the month of March'22 in the category of Team Player.
- Received Spot Awards in the month of December' 21 in the category of Gone Above & Beyond.
Languages
English
Hindi
Personal Information
Timeline
Hotel receptionist
Delta Hotel By Marriott Manchester Airport
2025.06 - Current
Hotel receptionist
Britannia Hotels
2023.10 - 2025.05
Accounts and finance executive
Grant Thornton Bharat
2021.01 - 2023.08
Senior management accountant
Tattva Resorts Private Limited
2019.07 - 2020.12
Master of Business Administration - Finance
Sai Institute of Paramedical & Allied Science
2017.07 - 2019.06
Senior assistant accountant
Rawat Nakoti & Co. (Charted Accountant Firm)
2014.09 - 2017.05
Master of Commerce - Finance
DAV PG College, Dehradun
2012.07 - 2014.06
Bachelor of Commerce - Accounts, Business Management, Economics
DAV PG College, Dehradun
2009.07 - 2012.06