Manoj Rawal
Sevenoaks,United Kingdom
Summary
Release and operations specialist with expertise in project coordination, disaster recovery planning and change management. Leads cross-functional teams through software deployments, service transitions and high-risk incidents. Focused on reliable delivery, clear escalation handling and continuous improvement. Managerial professional accomplished at project management. Coordinates operations to maximise productivity and efficiency while reducing costs. Possesses exceptional skills in staff management and business development.
Overview
4
4
Languages
1
1
Certification
19
19
years of professional experience
Work History
Release Manager
Aviva
London, United Kingdom
07.2026 - Current
- Managed release processes for software development, from planning through to deployment and post-release support.
- Facilitated communication between development, testing, and operations teams to streamline release procedures.
- Coordinated release schedules and deployment plans across multiple teams to align with project timelines.
- Oversaw on-site and off-site teams professionals working on diverse IT projects.
- Reported regularly on project data and kept leadership informed of progress.
- Promoted a culture of continuous improvement by regularly soliciting and incorporating feedback from all stakeholders.
- Spearheaded disaster recovery planning, minimising downtime and data loss during unforeseen incidents.
Operations Specialist
Direct Line Group
London, United Kingdom
06.2021 - 07.2026
- Coordinated cross-departmental projects to improve overall workflow and productivity.
- Coordinated and managed project tasks to support project delivery within established budgets and timelines.
- Planned routine operations and special projects under direction of operations manager.
- Conducted quality control checks, upholding high standards of service and product excellence.
- Supported change management initiatives, easing transitions and minimising disruptions to business activities.
- Conducted regular audits of operational procedures to maintain high levels of accuracy and efficiency.
- Liaised with external stakeholders, ensuring clear communication and maintaining strong business relationships.
- Established strong connections with business contacts and leveraged relationships to drive achievement of financial or operational goals.
Service Manager
Capgemini
London, United Kingdom
07.2016 - 06.2021
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Selected and trained staff to build knowledgeable, well-performing team.
- Conducted regular performance reviews, offering constructive feedback to team members.
- Developed contingency plans to maintain service levels during peak times and emergencies.
- Implemented customer relationship management strategies to build loyalty and repeat business.
- Coordinated and allocated resources to support service team.
- Led daily operations to achieve key business objectives.
- Managed budget for the service department, optimising resources without compromising quality.
- Supervised services provided to achieve quality and performance targets.
- Mentored staff to enable professional development and progression.
- Monitored service metrics, utilising data to drive decision-making and improvements.
- Facilitated teamwork and collaboration, encouraging an environment of open communication.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Supervised technical work according to applicable best practices and regulatory requirements.
- Developed and implemented service protocols to streamline operations and improve service delivery.
Technical Lead
Capgemini
Pune, India
02.2015 - 07.2016
- Led technical teams in the development and deployment of software solutions, enhancing overall project efficiency.
- Analysed system requirements and provided expert recommendations for technology solutions, aligning with business goals.
- Managed project timelines and resources, ensuring timely delivery within budget constraints.
- Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
- Conducted comprehensive training sessions for junior developers, improving team skills and productivity.
- Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
- Handled and resolved service user queries within target timeframes, minimising operational disruption.
- Championed the adoption of agile methodologies, improving team flexibility and responsiveness to change.
Project Lead
Capgemini
11.2007 - 02.2015
- Implemented risk management strategies to minimise project delays and cost overruns.
- Coordinated cross-functional teams, facilitating communication between technical and non-technical stakeholders to drive project success.
- Resolved project conflicts and challenges through effective problem-solving and negotiation techniques.
- Led the development and deployment of project management tools, improving team productivity and project tracking.
- Acted as first point of call for queries around deliverables and problem solving to maintain smooth running operations.
- Spearheaded project planning sessions to establish clear objectives and deliverables, resulting in timely project completion.
- Boosted on-site productivity by implementing strategic process improvements.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Analysed project outcomes post-completion, identifying lessons learned and best practices for future initiatives.
Education
Master of Business Administration - Management
GJU Hisar
Hisar01-2007
Bachelor of Science - Bachelor of Engineering
UPTU
Lucknow01-2005
Skills
- Deployment and release management
- Disaster recovery planning
- Change management
- Project oversight
- Stakeholder engagement
- Issue resolution
- Problem solving
- Project coordination
- Change control
- Stakeholder communication
Languages
English
Proficient
C2
Hindi
Proficient
C2
Spanish
Beginner
A1
German
Beginner
A1
Certification
- Masters in Business Management
- Engineering in Telecom and Communicatio n
- 8+ Years in Banking (Credit Card domain) in IT Industry. Worked for major global banks Credit card functionality.
- Working in Insurance domain since February 2015.
- Have completed Google Project Management course from Coursera.
- Successfully cleared PSM1 certification for scrum Master.
- Have understanding of cloud technology.
- Good understanding of Cyber Security.
- Experience of leading multiple project teams.
- Worked as Vendor and Client Manager.
Interests
- Cricket
- Music
- Travelling
- Cooking
Accomplishments
- Retained and offered permanent tole by client company after my good service as Vendor Manager.
Timeline
Release Manager
Aviva
07.2026 - Current
Operations Specialist
Direct Line Group
06.2021 - 07.2026
Service Manager
Capgemini
07.2016 - 06.2021
Technical Lead
Capgemini
02.2015 - 07.2016
Project Lead
Capgemini
11.2007 - 02.2015
Master of Business Administration - Management
GJU Hisar
Bachelor of Science - Bachelor of Engineering
UPTU