Manoj Mistry
UXBRIDGE
Summary
Experienced management professional in leadership, customer service, and business development. Proven track record in leading high-performing teams, securing new business, and upholding service excellence. Skilled in fostering positive work environments, streamlining operations, and ensuring exceptional customer satisfaction. Strong background in strategic planning, organizational development, and communication, consistently driving productivity and achieving goals. Adaptable and equipped with a variety of transferable skills.
Overview
26
26
years of professional experience
Work History
Manager
Chiswelll Fire and Stoves
St Albans, Hertfordshire
08.2022 - 10.2024
- Oversee daily operations of an established fireplace company, ensuring seamless functionality and adherence to industry standards.
- Delegated tasks efficiently to maximise productivity.
- Drive sales initiatives for fireplaces and related products, achieving a consistent increase in revenue through strategic planning and execution.
- Design and execute marketing campaigns to promote fireplace products, increasing brand visibility, and customer engagement.
- Foster customer-centric culture, with significant increase in customer satisfaction scores related to fireplace products and services.
General Manager
Goals Soccer Centres
Ruislip, London
02.1999 - 08.2022
- Devised and implemented innovative sales strategies, driving business growth, and becoming the highest performing soccer centre in the region.
- Expanded the 'leagues' programme, corporate events, and junior football, significantly increasing participation and revenue streams.
- Identified and targeted key clients using strategic marketing tools, consistently achieving and exceeding sales targets through effective use of KPIs.
- Recruited, trained, and managed new staff members, ensuring compliance with company procedures, and addressing staffing issues and disciplinary actions.
- Ensured the support and maintenance of in-house IT systems, including booking systems, and demonstrated extensive knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint).
- Managed day-to-day operations of Goals Centres, ensuring a safe, efficient environment, and oversaw branch security systems and cash management.
- Facilitated effective staff communication by initiating and chairing daily reviews and weekly meetings, and monitored stock control procedures to maintain optimal inventory levels.
- Provided support to other Goals centres, and spearheaded initiatives to enhance their performance.
- Led F&B team to champion customer service and consistently elevate food hygiene standards.
- Managed a fully licensed bar as a Designated Premises Supervisor (DPS), organising special events and promotions, and ensuring efficient staff rotas and first aid response.
Education
NVQ level 3 Team Leader Supervisor - Distinction - Business
West London College
LondonLevel 2 - Construction
City and Guilds in Plumbing
London8 GCSE's including Maths and English -
Harper Green, Bolton
BoltonSkills
- Operations
- Management
- Strategic planning
- KPI tracking
- Customer relationship management
- Training and Recruitment
- Facilities management
- Health and safety compliance
Timeline
Manager
Chiswelll Fire and Stoves
08.2022 - 10.2024
General Manager
Goals Soccer Centres
02.1999 - 08.2022
NVQ level 3 Team Leader Supervisor - Distinction - Business
West London College
Level 2 - Construction
City and Guilds in Plumbing
8 GCSE's including Maths and English -
Harper Green, Bolton
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