Manny Walton
London,Kent
Summary
A highly skilled professional with expertise in iterative development, user data collection, and UX stakeholder management. Demonstrates excellent communication, attention to detail, and self-motivation. Adept at analytical and critical thinking, teamwork and collaboration, and flexible adaptation to dynamic environments. Proficient in active listening, maintenance and repair, UX performance analysis, decision-making, equipment calibration, and hardware troubleshooting. Committed to leveraging these skills to drive impactful results in future projects.
Overview
12
12
years of professional experience
Work history
UXR Moderator
Electronic Arts
Guildford
2022.09 - 2026.04
- Streamlined user experiences by identifying pain points through in-depth interviews, surveys, and focus groups.
- Contributed to the development of intuitive user flows for improved navigation and satisfaction.
- Conducted comprehensive user research, identifying pain points and providing data-driven solutions.
- Worked closely with developers during implementation phases to address any arising issues or discrepancies between intended designs and final outcomes.
- Collaborated with Researcher and Project Manager personnel to create holistic UX vision and strategies.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Maximized system performance, enhancing end-user experience by applying iterative development updates.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Installed new equipment and peripherals as part of ongoing technology refreshes.
- Increased efficiency within the team by developing reusable spreadsheet documentation for a consistent experience across platforms.
- Provided support to users, ensuring smooth operation of in-lab activities.
- Managed multiple online platforms simultaneously, achieving efficient workflow management.
- Devised, reviewed and verified activity to meet strict moderation criteria.
- Utilised effective communication skills for explaining moderation decisions to users.
User Experience Researcher
T&D
London
2020.12 - 2026.04
- Worked collaboratively in the NHS Test and Trace program to improve questionnaire for COVID-19 patients & workflow for end-users.
- Worked collaboratively with Sitel UK to improve workflow and training experiences for call centre agents.
- Took on different research methods such as Usability Tests, Surveys, Contextual Interviews and Use Cases
- Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
- Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Arranged productive timetables weekly to maximise efficiency with fellow researchers and stakeholders.
User Experience Researcher
Avoca Domiciliary Care Limited
London
2019.07 - 2020.09
- Researched and proposed new solutions to make website more user-friendly.
- Designed elevated and brand-right creative to achieve marketing and merchant objectives.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Created user personas to understand who our end users really are and who we should be analyzing.
- Presented findings and solutions to stake-holders, evangelizing for user-centric design decisions.
- Increased productivity of work by 15% by using collaborative projects
Till Operator
KFC
Portsmouth
2018.05 - 2018.07
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
- Cut busy times down by 5% using creative methods to take orders.
General Assistant
ADES Food Company
London
2014.07 - 2016.07
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Registered office visitors, issued temporary badges and directed to lobby waiting area.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Averaging 50 Pallet orders per day in person and over phone.
Education
Bachelor of Arts - Music And Sound Technology
University of Portsmouth
Portsmouth, UK2020
DMM BTEC - Digital Media
Christ The King Sixth Form College
Sidcup, UK2016
6 A* To C GCSE - GSCE
St. Columbas Catholic Boys School
Bexleyheath, UK2014
Skills
- Iterative Development
- User Data Collection
- Excellent Communication
- Attention to Detail
- Self-Motivated
- Analytical and Critical Thinking
- UX Stakeholder Management
- Teamwork and Collaboration
- Flexible and Adaptable
- Critical Thinking
- Active Listening
- Maintenance and Repair
- UX Performance Analysis
- Decision-Making
- Equipment Calibration
- Hardware troubleshooting
Hobbies
Gaming, Music Creation, PC Building, Phone Repair
Personal Information
Title: UXR Moderator
Software
Google Docs
,Google Sheets
,Microsoft Word
,Microsoft Excel
,Microsoft Powerpoint
,Google Slides
Skills
5,5,5,4,4,5,5,5,5,3,4,5,5,5,5,4
References
References available upon request.
Timeline
UXR Moderator
Electronic Arts
2022.09 - 2026.04
User Experience Researcher
T&D
2020.12 - 2026.04
User Experience Researcher
Avoca Domiciliary Care Limited
2019.07 - 2020.09
Till Operator
KFC
2018.05 - 2018.07
General Assistant
ADES Food Company
2014.07 - 2016.07
DMM BTEC - Digital Media
Christ The King Sixth Form College
6 A* To C GCSE - GSCE
St. Columbas Catholic Boys School
Bachelor of Arts - Music And Sound Technology
University of Portsmouth