MANJUNATH BANDHARI

Administrator – Mail Room
Nationwide Building Society, Swindon.

• Process and sort high volumes of inbound and outbound mail, including Orange Bag sorting, GFS prepping (single and multis), and Initial Mail sorting, MI tracking, and wrap-up.
• Prepare and handle various mail types such as BREs, complaints, no-trace, archive, and general correspondence, ensuring accurate routing and timely processing.
• Operate within the Digital Mailroom, prepping documents for scanning and indexing using internal systems like TSYS, APERTA, MSO, POA Bonds, FRISA, and SAM.
• Handle cash securely, log incoming payments, and process Payment Service Frame and NAC Frame mail streams.
• Assist with mailroom functions such as internal envelope checks, ROD sorting/prepping, branching, blue bags, and additional collection runs.
• Use Microsoft Excel for data tracking and reporting, Microsoft Outlook for internal communication, and Microsoft Teams for collaboration across departments.
• Maintain detailed logs for auditing and ensure full compliance with GDPR and internal data handling policies.
• Collaborate with team members to meet strict service level agreements (SLAs) and identify opportunities to streamline mailroom workflows.
• Follow all health and safety procedures including secure disposal and manual handling protocols.
• Support operational continuity by troubleshooting mail issues and ensuring all correspondence is correctly prepped for onward processing.

Postman

Royal Mail, Swindon Depot.

• Collected, sorted, and delivered letters and parcels to residential and commercial addresses on a dedicated route, ensuring timely and secure service.
• Operated handheld digital devices to confirm delivery, record customer signatures, and track parcels accurately.
• Handled confidential and sensitive items — including legal, medical, and financial documents — with discretion, ensuring compliance with data protection and Royal Mail security protocols.
• Delivered excellent face-to-face customer service, resolving basic delivery issues and providing redelivery options when needed.
• Adhered to strict Health and Safety standards, including correct manual handling techniques, vehicle safety inspections, and the use of PPE.
• Participated in safety briefings and maintained awareness of risks related to weather, road conditions, and physical strain.
• Supported early morning operations in the depot by assisting with mail sorting and route preparation.
• Delivered mail on foot and via Royal Mail vehicle, adjusting to local conditions and maintaining professionalism in all situations.

Rail Operator 2 South Western Railway, Hounslow As a Rail Operator 2 (cleaning gang), I have always kept a good company standard, whenever I perform my duties on manned and unmanned stations, I always deliver good customer service for better travel experience. Whenever customers look to me, for advice and information for buying the best tickets for their journey. I always deliver correct information through my knowledge, which enable our customers to start their smooth journey with smile. Being a part of Railway, I always keep in my mind that my duties are not only bound to the cleaning department but also to perform multi task operations related to health and safety, lost and found, customer related issues, offensive graffiti on station, and above all helping vulnerable customers making them feel equally important to us and making them believe that travelling with SWR, is smooth, uncomplicated, effortless, and relaxed experience service. I always like to work under pressure which makes me more strong and reliable person. I always make my self a great communicator who can talk to anyone and passionate about doing the right thing in right way keeping in mind nothing is too much trouble. I always make sure the customer has everything they need to travel confidently by train. I am always flexible in my approach and not afraid to get stuck in variety of tasks I am responsible for my station duties and making sure it meets the quality and safety standards of our customers expectations. Whether this be checking everything is working and safe like Help Point, Ticket machine to clearing up rubbish, or providing a helping hand to a Vulnerable customer, because I am the face of SWR and can make a difference to someone's day.

• Maintain a highly visual presence on platforms, operating any physical mitigations in place
• Ensure customer security and alert control and / or British Transport Police of any anti-social behaviour across our network.
• The primary role of the 'welfare officer' was to identify vulnerable people who may be at risk of suicide and any trespassers; to make contact with the person; to take them to a place of safety and to refer them to an appropriate support service.

• Post office counter clerk usually provide a wide range of postal services to customers and other services, such as bill payments, banking services, passport application and lottery sales.
• We use computer system to deal with accounts and sales, keep records of all transaction and provide receipts.
• We also promote financial services such as savings and investments to customers.

• Post office counter clerk usually provide a wide range of postal services to customers and other services, such as bill payments, banking services, passport application and lottery sales.
• We use computer system to deal with accounts and sales, keep records of all transaction and provide receipts.
• We also promote financial services such as savings and investments to customers.

• As a security officer my primary objective was to safeguard passengers, crews, ground personnel and the general public against acts of unlawful interference perpetrated in flight or within the confines of an airport.
• I have excellent knowledge about detailed programme covering all aspects of the security screening process and access control as required by International Air Transport Association and Directorate General of Civil Aviation which covers such subjects as;
• : The threat, countermeasures and security programmes.
• : Physical screening of passenger and use of metal detectors.
• : Recognising explosive devices, detonators, firearms, ammunition, improvised pistols and bladed weapons.
• : X-ray theory, image recognition and operator interfaces.
• : Health and safety, CCTV operation, radio equipment and secure procedures.
• : Cabin baggage search theory, prohibited items and confiscation procedures.
• : Passenger screening, body language, special needs and unattended bags.
• : Security awareness and dealing with incidents.
• : Access control principles and systems.
• : Vehicle search.
• : Report writing.

• To provide excellent customer service, supplying visitors with information and advice in relation to the bookshopʼs services, answering enquiries in person, by phone or in writing in line with Oasis customer service policy.
• Ensure every person greeted professionally upon his or her visit to the Oasis.
• To undertake administrative and clerical duties for the efficient running of the Bookshop, including, maintaining accurate documentation relating to customer orders, accounts, stock orders, stock returns, EPOS databases and assist with stocktaking.
• To undertake customer service activities including assisting customers with the selection and location of books.
• To receive requests for special orders and contact customers regarding arrival or delay; convey information regarding special orders to buyers.
• Maintained a friendly manner and calm, positive demeanor when handling complaints.
• Ensure special customer service provided to customer like disabled people, elderly, children and VIPs, receive personalized services.

• . Short listing the candidates from database and arranging interviews.
• . Completing all joining formalities and distribution of security ID pass and giving induction to new joined employees.
• . Handling more than 300 associates query.
• Administration of Personnel files and documentation records.
• Management of attendance / leave record & other statutory registers.
• Liaise with line managers and team leaders to plan and book safety checks.
• Ordering of safety equipment and uniform for the employees.
• Produce, maintain and check employees roster.
• Complete and submit attrition report of different line department at the end of each period.
• Exit formalities for the leaving employees.
• Preparing various status reports on day today basis.
• . Complete internal audits with labour supplying agencies.
• . Any other job assigned by HRM from time to time.