Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Manju Jagwan

Manju Jagwan

Fleet,Hampshire

Summary

Driven Client Advisor with excellent communication and problem-solving abilities. Proficient in building strong client relationships and delivering tailored solutions. Committed to enhancing client satisfaction and driving business growth.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Client advisor

Royal Bank of Canada
Fairview, Alberta, Canada
10.2022 - 05.2024
  • Adapted quickly to new company policies and guidelines, ensuring consistent service delivery.
  • Streamlined customer service procedures to enhance efficiency.
  • Navigated challenging conversations calmly, retaining client trust during difficult circumstances.
  • Collaborated effectively with colleagues to ensure a seamless client experience.
  • Assisted clients in understanding complex financial processes, boosting their confidence in our services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
  • Identified client needs with precision, enhancing product recommendation accuracy.
  • Delivered exceptional customer service, resulting in repeat business.
  • Upheld high standards of communication and professionalism whilst interacting with clients.
  • Improved complaint resolution time by efficiently handling customer grievances.
  • Took ownership of complaints resolution process; ensured swift redressal.
  • Developed tailored financial plans for individual client needs.
  • Built strong relationships with clients, leading to increased loyalty.
  • Handled sensitive information discreetly; upheld strict confidentiality norms.
  • Maintained comprehensive knowledge of products to provide informed suggestions.
  • Served as the first point of contact for client queries, offering immediate assistance.
  • Advised clients on financial products, tailoring recommendations to individual needs.
  • Acted as first point of contact for clients to deliver outstanding customer experience.
  • Determined financial situation of clients by gathering and analysing financial documentation.
  • Combined human experience and expertise with technological insights to present sound, informed advice.

Restaurant Supervisor

The Butter Chicken Co.
Fairview, Alberta, Canada
04.2022 - 09.2022
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Organised special events and private functions, showcasing the establishment's versatility and adaptability.
  • Trained new staff members, leading to improved service standards.
  • Implemented new procedures for more efficient shift changes, increasing productivity.
  • Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Ensured smooth operation by effectively managing all front of house staff.
  • Established effective communication channels between front and back of house teams for smoother operation.
  • Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
  • Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Sourced products locally for improved cost-efficiency and sustainability.

Sales Executive

HDFC Bank
New Delhi, New Delhi, India
07.2012 - 02.2013
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Education

Master of Business Administration - Finance & Human Resource Management

Coer School of Management
Roorkee, India
05.2010 - 11.2012

Bachelor of Science - Physics, Chemistry & Maths

D.A.V. College
Roorkee, India
04.2006 - 07.2009

Skills

  • Dispute resolution expertise
  • Resilience in high-pressure situations
  • Decision-Making competence
  • CRM software use
  • Client retention
  • Empathy and compassion
  • Compliance understanding
  • Client service excellence
  • Estate planning
  • Cash flow forecasting
  • Team Leadership
  • Attention to Detail
  • Conflict Resolution

Accomplishments

  • Awarded Best Employee of Q4 2023 at Royal Bank of Canada for consistently delivering top-tier results and demonstrating excellent customer service and teamwork.
  • Achieved the highest Net Promoter Score (NPS) in the branch, reflecting exceptional customer satisfaction and loyalty at Royal Bank of Canada.

Timeline

Client advisor

Royal Bank of Canada
10.2022 - 05.2024

Restaurant Supervisor

The Butter Chicken Co.
04.2022 - 09.2022

Sales Executive

HDFC Bank
07.2012 - 02.2013

Master of Business Administration - Finance & Human Resource Management

Coer School of Management
05.2010 - 11.2012

Bachelor of Science - Physics, Chemistry & Maths

D.A.V. College
04.2006 - 07.2009

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Manju Jagwan