MANJINDERJIT SINGH
Tipton,West Midlands
Summary
Dynamic professional with expertise in guest relations and catering coordination, adapt at team management and customer needs analysis. Demonstrates strong active listening and problem-solving skills, complemented by an energetic work ethic. Proven ability to fulfil orders efficiently while maintaining composure under pressure. Committed to enhancing customer satisfaction through strategic solutions and effective communication.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S PIZZA
TELFORD NORTH-OAKENGATES, SHROPSHIRE
03.2023 - 05.2024
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Processed orders accurately whilst maintaining a high level of attention to detail.
- Collaborated with team members to ensure timely delivery of products to customers.
- Utilised point-of-sale system to manage transactions and track inventory effectively.
- Maintained cleanliness and organisation of work area to comply with health and safety standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Answered customer telephone calls promptly and improved on-hold wait times.
BANQUET MANAGER
Maharaja restaurant
Gaborone
07.2021 - 05.2022
- Managed employee work schedules, holidays and absences to meet operational needs and maintain good productivity.
- Communicated booking, payment and cancellation confirmations to customers and updated internal records to match.
- Collaborated with food and service leads to maintain, order and control supplies within budgets.
- Handled recruitment processes to build high-performing teams, from creating engaging job adverts to hiring experienced talent.
- Supervised building maintenance and repairs, ensuring workers carried out work to required standards and specifications.
- Performed regular staff assessments to determine areas for development and implement training required.
- Observed daily operations, encouraging staff adherence to company procedures, rules and regulations.
ASSISTANT PROFESSOR
KC College of hotel management and catering technology
Nawanshahr
09.2018 - 04.2021
- Management and catering technology - Delivered engaging lectures, seminars and tutorials, increasing class productivity.
- Coordinated with colleagues in continuous reviews and curriculum development, ensuring students received high quality courses.
- Assisted in planning and development of teaching materials, workbooks and class projects.
- Led students in assigned classes in absence of main teacher.
- Supervised children at breaktimes, lunchtimes and on school trips.
- Significantly reduced teachers' workload by helping to plan and deliver classroom activities.
- Coordinated learning and extra-curricular activities, supervising learner interactions to maximise experience.
- Helped teachers with organising and coordinating community events and programmes, helping develop students' social skills.
- Graded homework and tests and computed and recorded results using answer sheets or electronic marking devices.
Education
Master of Science - Hotel management and catering technology
St. Soldiers Institute of hotel management
Bachelor of Science - Hotel management and catering technology
KC College of hotel management
Skills
- Guest relations Catering coordination
- Team management
- Customer needs analysis
- Active listening
- Problem-solving
- Energetic work ethic
- Order fulfilment
- Work under pressure
Certification
Customer service (Level-2)
LANGUAGES
English: B1 C2
Upper intermediate
Hindi: Intermediate Proficient
Fluent
Punjabi: C2
Fluent
Hobbies and Interests
COOKING, LISTENING MUSIC, DIY
ADDITIONAL INFORMATION
- D.O.B. - 14/11/1996
- GENDER- MALE
Timeline
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S PIZZA
03.2023 - 05.2024
BANQUET MANAGER
Maharaja restaurant
07.2021 - 05.2022
ASSISTANT PROFESSOR
KC College of hotel management and catering technology
09.2018 - 04.2021
Bachelor of Science - Hotel management and catering technology
KC College of hotel management
Master of Science - Hotel management and catering technology
St. Soldiers Institute of hotel management
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