Manjeet Digpal
Nottingham
Summary
My preferred name is Tanna, as my work colleagues and friends would address me.
I consider myself to be a dedicated and dependable individual who has excellent verbal communication and customer orientation skills. I have knowledge and experience, working within a busy environment in customer service skills and tasks such as greeting customers, dealing with enquires, complaints, handling cash and marketing.
I feel I am most proficient in developing great relationships with the customers. I would describe myself as organised, enthusiastic, and hardworking. A team player who works effectively with co-workers and strives for obtaining sales targets. My family and friends would describe me as polite, caring, sensible and trustworthy. I also have the talent of multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors or customers. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. I love my fashion and love to take pride in myself.
Overview
14
14
years of professional experience
Work history
Head office manager
Premier Motors Centre
12.2021 - Current
- Coordinated with various departments to ensure efficient communication and workflow.
- Negotiating contracts with suppliers leading to significant cost savings.
- Supervised employees, ensuring adherence to company policies and regulations.
- Promoted a positive work environment, boosting employee satisfaction levels.
- Managed daily operations for smooth functioning of head office.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Processed invoices and purchase orders with high attention to detail.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Managed new car sales team, ensuring maximum customer satisfaction.
- Handled all paperwork related to new car sales meticulously, ensuring compliance with regulations.
IT Assistant Technician
Lancashire Teaching Hospitals
Preston, Lancashire
03.2014 - 11.2017
- Provided reboot IT support to ensure minimal downtime.
- Reviewed and updated company's IT policies in line with industry best practices.
- Coordinated with different departments for smooth technology integration across all units.
- Ensured compliance with data protection laws by implementing stringent security protocols.
- Action, troubleshoot and resolve the incident requests.
- Resolve the incident via removing onto the customer's desktop or visiting the customer in person at their workstation / office.
- Managed inventory of technical resources, ensuring optimal availability when needed.
- Liaised with external tech vendors to facilitate necessary upgrades or repairs.
- Upgraded hardware and software regularly for optimised systems performance.
- Installed new technologies without disrupting workflow.
- Monitored and updated software certifications for full compliance.
- Before the incident has been resolved, ensure the customer is satisfied with the job before closing.
- Setup and configure new IT Hardware or software with installation / deployment which requires minimum disruption to the customer.
- Ensure the incident has been actioned and resolved within the SLA.
- Maintain and update anti-virus client.
- Ensure a customer has received and completed the documentation for any granted access. I.e. Remote access, (BYOD) Bring your own device.
- Using Active Directory to set up internal or external customers, reset passwords, deploys software, and maintains accounts.
- Reboot servers as requested using VMware.
- Action a snapshot that are per requested for recovery to a system or server.
- Configure and setup iPad's, Trust mobile phones, Laptops and Trollies.
- Configure and setup VPN remote connectively using “Pulse Secure” for internal customers and external customer using “Team Viewer”.
- First point of contact for VPN connectively issues that are required for troubleshooting immediately.
- BYOD (Bring your own device) configuration for personal devices on trust network.
- Demonstrate how to use remote access via working offsite to customers at all levels.
- Manage and responsible for stock equipment, trust licenses and office supplies.
- Interface for external supplies for remoting onto our trust servers or systems.
- Maintain asset database of hardware's to ensure it is updated with the correct details.
- First point of contact for device encryption and provision USB memory sticks to customers.
- Produce documentations such as user guides for customers and to the wider team.
- Providing high standards of customer care and satisfaction.
- Ensuring that all IT Hardware (i.e. Desktops, IPADS and Mobile technology) are configured and deployed to the required trust standard.
- Action and Resolve Service Desk generated incidents within the designated Service Level Agreement and provide a timely update to the customer.
- Maintain and update the trust Asset database, recording details of Hardware and Software contained on Trust IT equipment.
- Encrypt hardware and provide general 2nd line support duties.
IT Training Support Administrator
Lancashire Teaching Hospitals
Preston, Lancashire
09.2012 - 12.2014
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Organised important company meetings, leading to improved communication across departments.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Improved record keeping system with attention to detail and thoroughness.
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Producing leaflets and posters for advertising courses
- Prioritise and monitor workload ensuring urgent work is dealt within the timeframe
- Assist the trainer with setting the training room
- Sort and distribute incoming and outgoing post
- Coordinate, organise and arrange courses
- Arrange a trainer for the course
- Coordinate Team Away days
- Front Desk for first point of contact
- Maintain stock and order office supplies
- Maintain attendance records
- Photocopy and file documents
- Arrange room booking meetings
- Manage course cancellations
- Answer telephone calls for course enquires complaints or bookings
- Inputting Data i.e. course attendances
- Filling documents via electronically and manually
- Uploading documents to the Intranet
- Supporting Users with Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Handling Cash
- Proactively manage the diary of others
- Organising Fund Clubs
- Distributing course confirmation via letter and text messages
- Communicate and liaise with departments, IT Service Desk, IT Trainers, IT Project Support Team
- Record and Calculate timesheets (SAR)
- Assist Users with support of IT Systems remotely
- Supporting IT Project team
- Maintain Trust license database
- Maintaining PC and Fax Audits monthly
Human Resource Development Administrator
Lancashire Teaching Hospitals
Preston, Lancashire
09.2011 - 12.2012
- Answering a telephone calls
- Dealing with Emails
- Inputting Data I.e. Appraisals / Trust Induction Forms
- Handling Mail
- Maintaining Invoice's
- Scanning and Photocopying documents
- Filling documents
- Uploading documents to the Intranet
- Coordinating Events I.e. Doctors Induction Day
- Dealing with course bookings and enquires
- Covering on Reception Desk
- First point of contact for new employers
Education
Higher National Diploma -
ICT Professionals – Systems and Principles
Higher National Diploma -
ICT Professionals Competence
Higher National Diploma -
IT, Software, Web and Telecoms
Higher National Diploma -
Project Management
NVQ Level 3 -
Business and Administration
NVQ Level 2 -
Principles of Business and Administration
NVQ Level 2 -
Microsoft Office Specialist 2010
GCSEs -
English
GCSEs -
Maths
GCSEs -
Science
GCSEs -
Business Studies
GCSEs -
ICT
GCSEs -
Art
GCSEs -
Design & Textiles
GCSEs -
Religious Education
Skills
- Customer Services Skills
- Strong sales and negotiation abilities
- Attention to detail
- Ability to work in a fast- pace environment
- Team Worker
- Decision-making
- Coordinating
- Time Management Skills
- Organised
- IT Troubleshooting
- Microsoft Office Skills
- Confident Communicator
- Team Leadership
- Project Management
Affiliations
- Shopping
- Health and Beauty
- Socialising
Accomplishments
ALMA
QuadraMed Basic
Case Note Digitisation (Evolve)
Medical Secretaries
Assertiveness Skills
Microsoft Excel
Sign Language
Conflict Resolution
Adult Basic Life Support
Equality & Diversity & Public Involvement
Moving & Handling – Inanimate loads
Orchidnet Training
Mandatory Training :
Information Governance
Record keeping
Infection Control
Fire
Child Protection
Food Hygiene
Equality & Diversity
Moving & Handling
Counter Fraud
Referees
Jay Singh
Premier Motors Services
Unit 10
Hollinwood Lane
NG14 6NR
Tel: 07470709019
Email: Gsd@yahoo.com
Philip Thornton
IT Technical Assistant Manager
IT Technical Services
Royal Preston Hospital
PR2 9HT
Tel: 01772 524049
Email: philip.thornton@lthtr.nhs.uk
Brian Lockie
IT Technician Team Lead
IT Technical Services
Royal Preston Hospital
PR2 9HT
Tel: 01772 245961
Email: brian.lockie@lthtr.nhs.uk
Alison Stockton
IT Programme Services & Governance Manager
IT Training,
Royal Preston Hospital
PR2 9HT
Tel: 01772 522864
Email: alison.stockton@lthtr.nhs.uk
Ann-marie Fisher
Assistant IT Training Manager
IT Support & Training Support,
North Street,
Royal Preston Hospital
PR2 9HT
Tel: 01772- 522565
Email: ann-marie.fisher@lthtr.nhs.uk
Gillian Davies
HRD Office Manager
Education Centre 1,
Royal Preston Hospital
PR2 9HT
Tel: 01772- 524748
Email: gillian.davies@lthtr.nhs.uk
Work Experience / Volunteer Work
Chemotherapy Department
Oncology
Royal Preston Hospital
PR2 9HT
Tel: 01772- 526565
Preston Careers Central
28 Church Street
Preston
PR1 3BQ
Tel: 01772-200173
Preston City Council
77/79 Lancastria House
Lancaster Road
Preston
PR1 2HR
Tel: 01772-906762
Timeline
Head office manager
Premier Motors Centre
12.2021 - Current
IT Assistant Technician
Lancashire Teaching Hospitals
03.2014 - 11.2017
IT Training Support Administrator
Lancashire Teaching Hospitals
09.2012 - 12.2014
Human Resource Development Administrator
Lancashire Teaching Hospitals
09.2011 - 12.2012
Higher National Diploma -
ICT Professionals – Systems and Principles
Higher National Diploma -
ICT Professionals Competence
Higher National Diploma -
IT, Software, Web and Telecoms
Higher National Diploma -
Project Management
NVQ Level 3 -
Business and Administration
NVQ Level 2 -
Principles of Business and Administration
NVQ Level 2 -
Microsoft Office Specialist 2010
GCSEs -
English
GCSEs -
Maths
GCSEs -
Science
GCSEs -
Business Studies
GCSEs -
ICT
GCSEs -
Art
GCSEs -
Design & Textiles
GCSEs -
Religious Education