Manisha Rattu
Coventry
Summary
I am a very motivated and passionate professional known for my inventiveness, diligence, and attention to detail. I constantly aim to exceed expectations and contribute significantly to each project. I thrive in dynamic, fast-paced workplaces and am skilled at adjusting to new challenges. I am excited to contribute my unique talents and upbeat attitude to a forward-thinking company where I can continue to develop and have a significant influence. I have outstanding communication skills and a collaborative approach.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Executive officer - Decision Maker
Department For Work & Pensions
Derby
03.2025 - Current
- Ensured compliance with government regulations to maintain operational legality.
- Coordinated cross-departmental projects to ensure timely completion.
- Reviewed operational processes and identified opportunities for improvement.
- Attained high levels of customer satisfaction with comprehensive service policies.
Intervention and Repair Management Agent
Vmobility
Birmingham
11.2024 - 02.2025
- Ensured smooth operations by implementing efficient repair procedures.
- Ran regular performance assessments and identified areas of improvement.
- Supported clients in making better decisions using solution-focused approach techniques.
- Liaised with external agencies to secure additional resources for clients in need.
Service Advisor
Sutton Park Group- KIA
Coventry
02.2023 - 11.2025
- Contributed to business growth by confirming customer satisfaction with service and quality
- Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes, along with services and repairs required
- Promoted the service facilities to increase repeat business alongside generated profit by selling services, repairs and parts
Business Manager
The Trade Centre UK
Wednesbury, West Bromwich
04.2021 - 10.2022
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends
- Maintained strong customer relationships by promptly and effectively reconciling concerns, issues and disputes
- Processed customer payments and set up direct debits for long-term service contracts
Customer Service Advisor
Severn Trent
Coventry
01.2021 - 03.2021
- Assist customers through a structural procedure to ensure they receive the correct form of help/solution
- Liaised with water/waste suppliers to verify that quotations and orders were processed promptly and efficiently
- Recorded and processed personal (GDPR) data within the CMP system, employing attention to detail to ensure error-free information
Health Care Assistant
The Limes Care Home
Birmingham
08.2020 - 01.2021
- Demonstrated consistent respect and privacy for care users, maintaining dignity at all costs, irrespective of circumstances
- Improved the daily lives of service users through compassionate conversation and encouraged participation in group/ solo activities
- Vigilantly monitored changes in physical and mental health, reporting any deterioration to the senior manager for urgent attention
Customer Assistant
Selfridges, Blondies Kitchen
Birmingham
12.2019 - 08.2020
- Balanced tills, accurately handled cash, processed credit card payments and issued gift cards
- Uphold outstanding cleanliness levels in the food department, followed the methodical clean-as-you-go approach, and adhered to the food safety guidelines
- Consistently monitored and identified food stock needs, promptly ordering low-stock items to prevent disruptions
Hospitality/ Catering Assistant
ARC Hospitality Recruitment Solutions Ltd
Birmingham
08.2018 - 02.2020
- Waitressing, Bar service, and Hostess at events such as Formula 1 (Grand Prix), RIAT (Royal International Air Tattoo), Racecourses, Football Matches and more small events with bar work and food serving
- Managed event setup, execution and resets following defined event running order to ensure client satisfaction
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages
- Supported other restaurant areas in set up, clean-up, prep work and equipment maintenance
Club Promoter, Bartender
Summertime Workers
Ayia Napa
06.2019 - 07.2019
- Get tourists and locals to enter the bar by offering deals/activities they could attend during the event
- This included boat parties, beach club entries, and half-price offers on drinks and food
- Communicating with the Cyprian locals on enhancing the Ayia Napa club life, selling tickets for the most significant events which are held in Ayia Napa and promoting the new bar, which was working alongside the Laderna bar (Circus Square), which holds events such as the Mayhem bar crawl and the Khadi street party
- Travelled independently overseas and continued to promote the club all around Cyprus, attending events at Ayia Napa, Larnaca and Limassol
Customer Sales Assistant
JD Sports (New Street)
Birmingham
10.2018 - 05.2019
- Daily targets had to be met to meet the KPIs
- Explained product quality, value, and style information to influence customers' buying decisions
- Operated cash register to process cash, cheque and credit card transactions
- Assisted in managing day-to-day business operations, including selling various sporting products by explaining unique features and educating customers on the proper application of products
Court Monitor
Boing Zone Trampoline/Inflatable Park
Birmingham
05.2018 - 10.2018
- My duties included party hostess, court monitor, event day supervisor, receptionist, and party organiser
- Working with children, helping them have the best experience through the obstacle course
- Consistently boosted individual achievement, applying effective, innovative coaching methods and involving all family/ group members to participate
Hospitality/ Catering Assistant
Michael Wisher Hospitality Personnel
Nottingham
11.2016 - 03.2017
- Main duties involved serving customers on busy match days, serving food and beverages at Christmas parties, and hosting extensive event/ award evenings and weddings
- Liaised with other sectors to maintain smooth operational flow, ensuring guests received seamless service to facilitate repeat business opportunities
Front Desk Receptionist
True Grit Tattoo Studio
Derby
11.2016 - 03.2017
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Provided beverages and assisted with cleaning and sanitising of equipment and workstations
Education
BA (Hons) - Specialist Hair and Media Makeup
University College Birmingham
Birmingham 09.2017 - 07.2020
Higher National Diploma - TEFL (Teaching English as a Foreign Language)
Harley Oxford
01.2023 - 09.2024
Diploma - Specialist hair and Media Makeup (Advanced)
Derby College (Roundhouse)
Derby 09.2016 - 07.2017
Diploma - Specialist Hair and Media Makeup (Intermediate)
Derby College (Roundhouse)
Derby 09.2015 - 07.2016
GCSE -
DerbyMoor Community Sports College
Derby 09.2010 - 07.2015
Skills
- Diplomatic communication
- Ethical conduct
- Leadership development
- Knowledge of regulatory standards
- Microsoft office suite proficiency
- Crisis handling
Certification
Diploma: TEFL (teaching English as a Foreign Language), Harley Oxford, Internationally Recognised
Accomplishments
- National Children's Bureau, Ambassador
- Become Charity, Volunteer/ Member
- Derby City Council, Care & Care Leavers Representative
Timeline
Executive officer - Decision Maker
Department For Work & Pensions
03.2025 - Current
Intervention and Repair Management Agent
Vmobility
11.2024 - 02.2025
Service Advisor
Sutton Park Group- KIA
02.2023 - 11.2025
Higher National Diploma - TEFL (Teaching English as a Foreign Language)
Harley Oxford
01.2023 - 09.2024
Business Manager
The Trade Centre UK
04.2021 - 10.2022
Customer Service Advisor
Severn Trent
01.2021 - 03.2021
Health Care Assistant
The Limes Care Home
08.2020 - 01.2021
Customer Assistant
Selfridges, Blondies Kitchen
12.2019 - 08.2020
Club Promoter, Bartender
Summertime Workers
06.2019 - 07.2019
Customer Sales Assistant
JD Sports (New Street)
10.2018 - 05.2019
Hospitality/ Catering Assistant
ARC Hospitality Recruitment Solutions Ltd
08.2018 - 02.2020
Court Monitor
Boing Zone Trampoline/Inflatable Park
05.2018 - 10.2018
BA (Hons) - Specialist Hair and Media Makeup
University College Birmingham
09.2017 - 07.2020
Hospitality/ Catering Assistant
Michael Wisher Hospitality Personnel
11.2016 - 03.2017
Front Desk Receptionist
True Grit Tattoo Studio
11.2016 - 03.2017
Diploma - Specialist hair and Media Makeup (Advanced)
Derby College (Roundhouse)
09.2016 - 07.2017
Diploma - Specialist Hair and Media Makeup (Intermediate)
Derby College (Roundhouse)
09.2015 - 07.2016
GCSE -
DerbyMoor Community Sports College
09.2010 - 07.2015
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