Manish Limbu

• Covered Aviva Hoxton, Rockstar Chelsea and Data Centres
• Covered Control Room Supervisor in Aviva Hoxton. Task included :-

- Point of contact for clients dealing with job requests,

processing and relaying information to team.

- Prepping on arrival visits of the day including external staffs,

contractors and visitors ensuring all the documentations are

ready.

- Preparing and issuing access, verifying authorisation and

necessary documents.

- Handling phone and CCTV operations and administrating

paperworks.

• Covered Data Centres in West Drayton and Brent Cross

- Screening visitors, ensuring no prohibited items cross the check

point .

- Ensuring the visitors complies to the site policy by verifying

equipment authorisation, confirming correct PPEs and approved

devices.

• Manage access control to the premise, planning and issuing passes for contractors and guests visits
• Liaising contractor works in the premises with on site engineers and managers by verifying authorization and ensuring all permits are in place
• Dealing with customer queries
• Meeting clients requests and requirements
• Providing support at the internal and external events organized by the clients

• Preparing all rosters accurately to ensure minimal pay queries, no dropped shifts, and that accurate invoices may be produced and dispatched within required timescales
• To be the first point of contact for operational employee queries, to assist in updating and maintaining customer information as required
• Take detailed notes on any issues including investigations / disciplinaries / capability-performance, ensuring company policies and procedures are adhered
• Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract including recruitment, training, expenses
• Ensure accuracy of all operational data, and regularly review and report on progress, highlighting any risk of significant variances as they arise, and taking action where needed
• Support the contract with the preparation of audit and compliance reporting

• Covering various sites across London depending upon the need of the business
• Prepare contractor/visitor pass, authorizing access
• Delivered emergency procedures and liaised with police, firefighters and medical staff
• Conducting timely patrols ensuring everything is in order
• Provide support to sites across the portfolio by being available at emergency times and covering blowouts
• Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
• Oversaw control room and gatehouse systems

• Receive and monitor all incoming/outgoing phone calls
• Liaise with customers and escalate call information to relevant person/department when needed
• To ensure all logs, reports and records are produced accurately and promptly, covering all activities and send it to the correct person
• Effectively manage quick response situations by co-ordinating efforts and making effective decisions
• Receive sick calls and cover blowouts by arranging suitable replacement for the site
• Be a liaison point for officers’ queries and reports
• Monitor CCTV, Intruder Alarms and access control
• Work closely with mobile patrol officers and give guidance for all duties

• Responsible for the day-to-day supervision of all reception team members and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the practice manager as necessary.
• To have up to date information on daily guest check in and check out, to ensure guest expectations are met.
• To have a good working knowledge of financial procedures – PM accounts, No Shows, Cancellations, Sales Ledgers. Ensure the appropriate back up paperwork is provided for refunds, corrections, transfers and adjustments.
• To ensure all standard operational procedures are followed by all staff on duty. Provide necessary feedback to team members about service standards and procedures.
• Handle and resolve customer complaints, following through to always ensure the highest level of guest satisfaction.
• Co-ordinated work schedules for housekeeping, kitchen and bar, maintenance and porter teams