Manish Kamra
Royal Leamington Spa,Warwickshire
Summary
A dedicated professional with expertise in customer experience mapping and a strong foundation in critical and analytical thinking. Demonstrates leadership proficiency and decision-making competence, ensuring ethical practice understanding in all endeavors. Committed to enhancing customer service through strategic insights and innovative solutions, aiming to drive organizational success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Senior consultant
Ernst & Young
Birmingham, West Midlands
01.2023 - Current
- Coordinated end-to-end project management, including engagement lifecycle and billing processes.
Managed pricing plans, budgeting, and forecasting to optimise financial performance.
Oversaw engagement setups and opportunities to drive business growth.
Collaborated with Engagement Partner, Manager, and stakeholders to ensure project alignment.
Utilised tools such as SAP, Microsoft Excel, for data analysis and reporting. - Take the lead on budget setting analysis, challenge work in progress, summaries costs against budget and highlight any variances to the account team members.
- Act as a point of contact for clients, dealing with non-technical coordination queries and proactively build ongoing relationships
- Multitask, deal with a wide and varied workload and during key busy periods, be able to work to tight deadlines whilst maintaining high standards of work. Plan & manage own workload with minimal direction and complete projects on an accurate and timely basis. Managing multiple ongoing and ad-hoc projects and prioritizing it
- A strong team player, with an excellent track record of providing excellent service by delivering best quality of work, understanding of account management with proven project management skills, strong communication skills, specifically questioning, challenging and confidence to approach stakeholders of all seniority and strong customer service focus and ability to anticipate team / client requirements
Senior associate
Ernst & Young
Gurugram, Gurugram
08.2019 - 11.2022
- Supporting UKI Firm (SaT), providing them with
end to end engagement lifecycle support on
Mercury from UK Launch. - Provided frequent and detailed training for client serving
teams in Mercury, in both planned group sessions and
ad-hoc one-to-one. - Tracking of weekly analytical reports for different UK
projects and providing suggestions for metric
improvements. - Provide coaching to junior and new joiner EMS team
members. - Working proactively and reactively on engagement
process queries, depending on the client server needs.
Preparation of invoices and providing inter office billing
support to clients and multiple cross service line/cross
border teams. - Expertise in creating pricing plans, releasing engagement
codes, preparation of Estimate to complete (ETC). - Building a strong network of contacts across EY
enabling quick and seamless resolution to client serving
team queries.
Education
Master of Commerce - Commerce
Indra Gandhi National University
Delhi 06.2015 - 07.2017
Skills
- Customer experience mapping
- Critical and analytical thinking
- Ethical practice understanding
- Leadership proficiency
- Decision-Making competence
- Customer Service
Accomplishments
- Received various Spot awards in Ernst & Young for recognizing excellence in work.
- Received Ernst & Young – Value Champion award.
- Received Client Recognition Award from Onshore team members for delivering quality work.
- Bronze Badge in Human Wellbeing
Timeline
Senior consultant
Ernst & Young
01.2023 - Current
Senior associate
Ernst & Young
08.2019 - 11.2022
Master of Commerce - Commerce
Indra Gandhi National University
06.2015 - 07.2017