MANILA USAI
Norwich,Norfolk
Summary
Motivated Sales Associate with a proven track record in customer service and sales. Skilled in driving revenue growth, enhancing the buying experience, and expanding market reach. Recognized for consistently achieving sales targets and delivering outstanding customer service. Experienced in store operations, including opening, and closing procedures, cash handling, and merchandising and other professional skills. Efficiently manages sales tasks while ensuring accuracy and security. Proficient in meeting diverse customer needs and promoting products effectively to boost revenue. Whilst currently studying Business and Management BA remotely at The Open University, I am looking for further work experience- a place where I can improve and practice my wide skillset as a learner and an experienced individual.
Overview
4
4
years of professional experience
Work history
Customer Service Representative (Emergency Calls)
Gasway Heating Services
Norwich, Norfolk
06.2024 - Current
- Demonstrated adaptability in diverse call situations for effective management. Employed problem-solving abilities effectively for quick resolution of cases.
- Liaised with other agencies smoothly to guarantee full support. These include Norwich City Council and other councils in East Anglia.
- Improved quality assurance by adhering strictly to procedures and guidelines. Utilised computer systems proficiently.
- Maintained high level of accuracy to provide correct information.
- Prioritised tasks efficiently for improved service delivery.
- Managed distressing situations calmly for smooth operation. Situations including possible gas, carbon monoxide leaks, water leaks.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support. Utilising company resources wisely and efficiently
- Dispatching and Communicating with Cadent Gas Emergency Services. Communicating with company engineers on field.
Barista and Bartender
Covalt
Norwich, Norfolk
05.2023 - 05.2025
- Experienced hospitality professional, trained in both cocktails and barista skills, adept at managing a busy cocktail bar. Skilled in crafting a variety of beverages and providing exceptional customer service. Proficient in coordinating operations within a venue that includes multiple food outlets.
- Additionally, participated in optional training to maintain cleanliness and organization standards within the venue. Coordinated with visiting artists to facilitate performances. Supported staff in maintaining high standards of work performance through motivation and training initiatives. Assisted in managing the cocktail venue by developing seasonal cocktail menus and other related tasks.
- Furthermore, seized opportunities in venue marketing, including product photography and creative promotional shoots. Collaborated with skilled team members to craft engaging promotional content for the venue's social media platforms.
- Known for multitasking, adapting to dynamic environments, and collaborating with diverse teams. Always dedicated to delivering memorable experiences and upholding high standards of quality and professionalism.
Club Lounge & VIP Bartender
Mantra Nightclub
Norwich, Norfolk
10.2022 - 06.2023
- My time at Mantra has been pivotal for honing my skills in cocktail and hospitality service. Working in a lively environment has bolstered my confidence and focus.
- Interacting with diverse clientele has been enriching, and establishing myself as a respected local bartender has driven repeat business to the lounge club.
- Through dedication, I've mastered providing fast, friendly, and efficient service, crucial in the hospitality sector.
- Collaborating with skilled peers and achieving top sales for the lounge has been fulfilling. Bartending and hospitality have always been my passion, and I thrive in dynamic environments.
Business Administrator
Zatu Games Limited
Norwich
06.2022 - 11.2022
- As a business administration trainee, I developed a versatile skill set, adaptable to various departments within a business. This included project management, stakeholder engagement, and assisting senior management in departmental guidance via audits and meetings.
- Engaging with all company departments provided me with extensive business knowledge, fueling my aspiration for a successful career in business.
- A notable achievement was my involvement in a project collaborating with graphic designers to create promotional materials for subscription boxes.
- Eager to expand my skill set and advance professionally, I seek opportunities with a company that shares my passion and values, where I can contribute to building high-performing teams.
Sales Associate
Just Essentials
Norwich
01.2021 - 07.2022
- As a sales associate with an independent company, my role was focused on driving business growth through a deep understanding of our store and brand. I actively sought new opportunities and undertook optional training to enhance my service contributions.
- Additionally, I supported the manager with daily tasks, including customer requests, orders, and managerial duties, developing leadership and operational skills in the process. I was responsible for completing weekly paperwork, such as sales spreadsheets and invoices, and played a key role in organizing and creating new collections tailored to diverse customer needs and preferences.
- Participating in business meetings with collaborative companies allowed me to stay updated on new inventory and market trends. Furthermore, I managed merchandise displays to showcase new inventory effectively, driving sales growth.
Education
Bachelor of Arts - Business and Management
The Open University (remote)
Norwich 10.2023 -
As Levels -
City College Norwich
Norwich, Norfolk 09.2019 - 07.2020
General Certificate of Secondary Education (GCSEs) -
Notre Dame Secondary School
Norwich, Norfolk 09.2017 - 07.2019
Skills
- Business administration
- Prioritisation
- Office management software
- Conflict resolution
- Knowledge of business and sales strategy
- Sales persuasion
- Efficient work pace
- Multitasking proficiency
- Responsibility acceptance
- Resilience during long shifts
- Positive attitude under pressure
- Customer Service
- Active listening
- Teamwork and collaboration
- Attention to detail
- Excellent interpersonal skills
Languages
English
Fluent
Italian
Native
Timeline
Customer Service Representative (Emergency Calls)
Gasway Heating Services
06.2024 - Current
Bachelor of Arts - Business and Management
The Open University (remote)
10.2023 -
Barista and Bartender
Covalt
05.2023 - 05.2025
Club Lounge & VIP Bartender
Mantra Nightclub
10.2022 - 06.2023
Business Administrator
Zatu Games Limited
06.2022 - 11.2022
Sales Associate
Just Essentials
01.2021 - 07.2022
As Levels -
City College Norwich
09.2019 - 07.2020
General Certificate of Secondary Education (GCSEs) -
Notre Dame Secondary School
09.2017 - 07.2019
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