Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Manik GUICHERON

SLOUGH,Berkshire

Summary

Experienced Travel Industry with 23 years professional experience across the organisation. I am reliable, flexible, discipline, team player and a professional individual always striving to excellence.

Trustworthy Check-in Supervisor with 19 years of practical experience and dedicated work ethic. Self-motivated to consistently provide excellent results with minimum of staffs .

Overview

24
24
years of professional experience

Work history

Passenger service agent

Air-France KLM
07.2025 - Current
  • Ensured timely departure of flights by managing pre-boarding activities efficiently.
  • Handled disruption cases such as denied boarding situations or flight cancellations calmly.
  • Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Performed boarding gate duties in line with airline schedule.
  • Led timely check-in procedures to facilitate departures in line with schedule.
  • Reviewed passports and travel documentation, issuing boarding passes upon completion.
  • Assist (umnr, vip) on departure and arrival
  • Meeting flight arrival


Passenger service supervisor

SV TEAM
06.2022 - 07.2025

Passenger Services Supervisor

Air France-KLM
11.2009 - 06.2022
  • Drive and improve efficiency and productivity of passenger services operations . Task allocation : Check-in desk, Boarding gate, Flight

arrival . Dealing with Passengers complaints and solving their issues

  • Ensured smooth passenger check-in with efficient team management.
  • Flights Editing
  • Supervising Boarding Gate
  • Boarding Leader
  • Handled irregular operations such as delayed flights or cancellations, ensuring minimal disruption and inconvenience to passengers.
  • Re-roster staffs, allowed overtime for better coverage ..
  • Provided travel information to passengers, enhancing their journey experience.
  • Fostered positive relationships with colleagues and customers alike through excellent interpersonal skills.
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
  • Responded calmly to help distressed, confused or lost passengers.

Senior Agent

02.2009 - 11.2009

AIR FRANCE SERVICES LIMITED
06.2002 - 11.2009

Ticket Desk Agent

06.2008 - 02.2009
  • Improve direct sales through customer interaction . Dealing with various queries from business and leisure customers
  • Issuing tickets and take payment for excess baggage
  • Rebooking

Senior Passenger Services Agent

08.2006 - 06.2008
  • Management of the teams of ground passenger services agents
  • Allocation tasks
  • Editing flights
  • Flights Closures
  • Boarding leader
  • Dealing with over booked and cancelation flights, passengers complaints

Executive Lounge Agent

11.2005 - 08.2006
  • Deliver excellent welcome and services to high yield customers

Passenger Services Agent

06.2002 - 11.2005
  • Check-in of passengers and bags
  • Escorted UMNR Departure, Arrival
  • Boarding and meeting Flights
  • Answer general queries to the travelling public

Education

Receptionist, Switchboard Training, -

CFAM
France
/1994 -

Law Certificat ( Master) -

Fouillole University Pointe-a-
Pitre
/1998 -

GCSEs -

High Scholol General de Gaule
Le Moule
/1988 -

Computer Skills (Microsoft Office), AFOGEC -

afogec
/1994 -

BACCALAUREAT - Gestion Administrative

College Boc Calmet
Pointe-a-Pitre
/1991 -

Skills

  • Key Skills Expertise
  • Technical Expertise
  • Microsoft Office (Excel, Power point, Word)
  • Gaetan, Codeco, Amadeus, Altea DC, Mars, Sabre, Crane
  • Management & Leadership
  • Management of external clients (Air France-KLM, Korean Air, Royal Brunei, Kenya Airways, Saudi airlines, Tarom, Bulgaria air, Tunis air )
  • Define technical directions and educate our staff (up to 30 ground staff)
  • Step in for Duty officer for short period of time

Custom

Languages

French (mother tongue)

Spanish (level medium)

Hobies

Running

Walking (dog)

Aerobic, spinning zumba classes

Reading, movies

Timeline

Passenger service agent

Air-France KLM
07.2025 - Current

Passenger service supervisor

SV TEAM
06.2022 - 07.2025

Passenger Services Supervisor

Air France-KLM
11.2009 - 06.2022

Senior Agent

02.2009 - 11.2009

Ticket Desk Agent

06.2008 - 02.2009

Senior Passenger Services Agent

08.2006 - 06.2008

Executive Lounge Agent

11.2005 - 08.2006

AIR FRANCE SERVICES LIMITED
06.2002 - 11.2009

Passenger Services Agent

06.2002 - 11.2005

Receptionist, Switchboard Training, -

CFAM
/1994 -

Law Certificat ( Master) -

Fouillole University Pointe-a-
/1998 -

GCSEs -

High Scholol General de Gaule
/1988 -

Computer Skills (Microsoft Office), AFOGEC -

afogec
/1994 -

BACCALAUREAT - Gestion Administrative

College Boc Calmet
/1991 -
Manik GUICHERON