Manik GUICHERON

• Ensured timely departure of flights by managing pre-boarding activities efficiently.
• Handled disruption cases such as denied boarding situations or flight cancellations calmly.
• Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
• Checked-in luggage and confirmed carry-on items met security requirements.
• Performed boarding gate duties in line with airline schedule.
• Led timely check-in procedures to facilitate departures in line with schedule.
• Reviewed passports and travel documentation, issuing boarding passes upon completion.
• Assist (umnr, vip) on departure and arrival
• Meeting flight arrival
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• Drive and improve efficiency and productivity of passenger services operations . Task allocation : Check-in desk, Boarding gate, Flight

arrival . Dealing with Passengers complaints and solving their issues

• Ensured smooth passenger check-in with efficient team management.
• Flights Editing
• Supervising Boarding Gate
• Boarding Leader
• Handled irregular operations such as delayed flights or cancellations, ensuring minimal disruption and inconvenience to passengers.
• Re-roster staffs, allowed overtime for better coverage ..
• Provided travel information to passengers, enhancing their journey experience.
• Fostered positive relationships with colleagues and customers alike through excellent interpersonal skills.
• Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
• Responded calmly to help distressed, confused or lost passengers.

• Improve direct sales through customer interaction . Dealing with various queries from business and leisure customers
• Issuing tickets and take payment for excess baggage
• Rebooking

• Management of the teams of ground passenger services agents
• Allocation tasks
• Editing flights
• Flights Closures
• Boarding leader
• Dealing with over booked and cancelation flights, passengers complaints

• Deliver excellent welcome and services to high yield customers

• Check-in of passengers and bags
• Escorted UMNR Departure, Arrival
• Boarding and meeting Flights
• Answer general queries to the travelling public