Mani Soomro
Birmingham
Summary
Client-focused and detail-oriented professional with a strong track record in KYC analysis and regulatory compliance. With extensive experience handling diverse client portfolios—ranging from SMEs to large corporate entities—I consistently deliver high-quality outcomes, maintain top-tier compliance standards, and ensure client satisfaction. Adept at building relationships, resolving client concerns, and collaborating cross-functionally, I am now seeking to leverage my analytical and interpersonal skills in a Relationship Management role—driving client growth, trust, and long-term partnerships.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Operational Analyst
Barclays
Northampton, Northamptonshire
2026.01 - Current
- Executed KYC refreshes for Barclaycard with a consistent 100% QC pass rate over 6+ months, ensuring accuracy in high-stakes regulatory environments.
- Managed a high volume of cases monthly, meeting targets while maintaining top-tier quality benchmarks.
- Suggested improvements to KYC operational guidelines, driving efficiency and enhancing the customer due diligence process.
- Closed complex MSA accounts and resolved escalated cases, showcasing meticulous attention to detail and client-centric outcomes.
- Addressed client concerns and complaints, reinforcing strong customer relationships and timely resolutions.
- Collaborated across departments to rectify system errors, ensuring accurate client profiles and smooth operational workflows.
KYC analyst
FDM Group
Northampton, Northamptonshire
2024.04 - 2025.12
- Served as a KYC Analyst at Barclays via FDM, transitioning from SME (sole traders, partnerships, small limited companies) to complex corporate clients with intricate ownership structures.
- Maintained consistent QC scores of 100% over multiple months, exceeding the 95% benchmark required to ensure top-tier quality in a demanding agency environment.
- Developed expertise in corporate and multinational clients, including major firms and charities, navigating complex ownership structures with diligence.
- Ensured meticulous completion of KYC cases, contributing to the decision for permanent hire at Barclays
- Efficiently closed cases, including inactive accounts, while balancing productivity and accuracy to meet high performance expectations.
Security Officer
Heathrow Airport
Heathrow, Greater London
2023.02 - 2024.04
- Maintained the safety and security of Heathrow Airport, ensuring adherence to strict protocols in a high-pressure environment.
- Conducted detailed security checks, demonstrating vigilance, attention to detail, and compliance with regulatory standards.
- Collaborated with diverse teams and communicated effectively with passengers, honing interpersonal skills in a dynamic setting.
Guest Service Assistant
Ibis Hotel
Heathrow, Greater London
2022.10 - 2023.02
- Delivered exceptional customer service as a Guest Service Assistant during night shifts, ensuring smooth operations and guest satisfaction.
- Managed front desk responsibilities, handling bookings, inquiries, and resolving guest issues with professionalism.
- Coordinated with teams across hotel departments, demonstrating effective communication and problem-solving in a fast-paced environment.
Education
Bachelor of Science - Finance and Business
University of Sussex
Brighton 2019.09 - 2022.06
A-Levels - ICT, Politics, Business
Langley Academy
2017.09 - 2019.06
Skills
- Client Relationship Management
- Stakeholder Communication
- Client Problem Resolution
- KYC & Compliance
- Negotiation & Influence
- Data Analysis
- Process Improvement
- Commercial Awareness
Timeline
Operational Analyst
Barclays
2026.01 - Current
KYC analyst
FDM Group
2024.04 - 2025.12
Security Officer
Heathrow Airport
2023.02 - 2024.04
Guest Service Assistant
Ibis Hotel
2022.10 - 2023.02
Bachelor of Science - Finance and Business
University of Sussex
2019.09 - 2022.06
A-Levels - ICT, Politics, Business
Langley Academy
2017.09 - 2019.06