Manex Samuneti
Lusaka
Summary
Dynamic professional with a proven track record at Airtel Networks Zambia, enhancing customer experience and optimizing sales processes. Excelled in customer success management and demonstrated exceptional problem-solving abilities. Achieved significant milestones in sales and customer service, leveraging strong communication skills and commercial awareness to exceed targets and drive business growth. Seasoned Territory Sales Executive with proven track record in business development and client relationship management. Demonstrated ability to strategize, negotiate, and close deals while maintaining high levels of customer satisfaction. Strengths include strong interpersonal skills, strategic thinking, and adaptability. Previous roles have seen significant growth in sales territories through effective pipeline building and cross-functional collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Territory Sales Executive
Airtel Networks Zambia
05.2024 - Current
- Planned and executed daily sales activities with channel partner sales agents.
- Maintained accurate records of sales.
- Held weekly meetings to track partner activities and sales goals.
- Managed sales and activation activities to meet monthly targets.
- Designed and implemented a robust sales strategy to expand customer network.
- Provided ongoing sales training for sales agents.
- Conducted door-to-door sales for diverse product lines.
Customer Center Representative
Airtel Networks Zambia
03.2022 - 04.2024
- Addressed inquiries regarding company offerings.
- Managed processing of customer orders and financial transactions.
- Addressed and resolved various technical issues.
- Communicated details of company's products to clients.
- Engaged in proactive customer outreach.
- Managed resolution of customer grievances.
- Gathered and evaluated customer feedback.
- Addressed customer feedback promptly.
- Processed Airtel money transactions efficiently.
Enumerator (Assessor)
INESOR (UNZA)/USAID/DEVTECH
10.2021 - 11.2021
- Coordinated transportation and other logistics with the quality control officer
- Conducted the testing in the Quality Control Officer designated areas
- Gave the Quality Control Officer information concerning the number of learners tested by gender (boys and girls)
- Achievements: Certificate of attendance in the 2021 national estimates research study and midline early grade reading assessment (EGRA) training as an assessor
Education
Master of Laws in Commercial And Corporate Law. - Law
University of Lusaka
Lusaka05-2026
Bachelor of Laws - Law
University of Zambia
Zambia05-2025
Bachelor of Education - Zambian Cultures and Ceremonies with Civic Education
University of Zambia
University Of Zambia.04-2019
Mwinilunga Secondary School
Mwinilunga01.2013
Diploma - Business Management
Chilanga Premier College
Skills
- Customer Experience Management
- Sales Support & Enablement
- Customer Success Management
- Sales Process Optimization
- Customer Insights & Analytics
- Coaching & Mentoring
- Research skills
- Contract Law
- Tort Law
- Commercial law
- Property Law
- Corporate Law
- Intellectual Property Law
- Company Law
- Problem solving and critical thinking
- Strong communication and collaboration
- Commercial awareness
- Problem-solving
- Customer centric approach
References
- Evelyn Makeche, SME & Channel Manager, Airtel Zambia, 0978981827, evelyn.makeche@zm.airtel.com
- Margret Nambela, Operations Executive - Agent Management, Airtel Zambia, +260978981446, margret1.nambela@zm.airtel.com
- Womba Musumali, INESOR (UNZA)/USAID/DEVTECH SUPERVISOR, Ministry of Education, +260 972175180
Accomplishments
- Exceeding targets month in and month out
- I suggested the introduction of bundled bundles to Airtel Business, which was implemented
Languages
Lunda
First Language
English
Advanced (C1)
C1
Bemba
Intermediate (B1)
B1
Nyanja
Upper Intermediate (B2)
B2
Certification
- Certificate in Project Planning and Management
- Certificate in Psychosocial Counselling
Timeline
Territory Sales Executive
Airtel Networks Zambia
05.2024 - Current
Customer Center Representative
Airtel Networks Zambia
03.2022 - 04.2024
Enumerator (Assessor)
INESOR (UNZA)/USAID/DEVTECH
10.2021 - 11.2021
Master of Laws in Commercial And Corporate Law. - Law
University of Lusaka
Bachelor of Laws - Law
University of Zambia
Bachelor of Education - Zambian Cultures and Ceremonies with Civic Education
University of Zambia
Mwinilunga Secondary School
Diploma - Business Management
Chilanga Premier College
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