Mandy Wilson
Sheffield,United Kingdom
Summary
Former business owner with extensive experience in developing and launching market-leading products. Achieved consistent revenue targets through data-driven analysis and the adoption of innovative tools and technologies. Committed to fostering a positive team culture while maintaining high operational standards. Proven ability to lead teams collaboratively towards shared objectives.
Overview
37
37
years of professional experience
2031
2031
years of post-secondary education
Work history
Therapeutic children's Carer
Time out Children's home
Halifax, Calderdale
2025.09 - 2026.01
- Provided one-to-one therapeutic care for children aged six to 17 from trauma backgrounds.
- Modelled healthy relationships, respect, and boundaries to serve as a positive role model.
- Supported children during challenging times by demonstrating calm, constructive responses.
- Established safe, trusting relationships to ensure children felt heard, valued, and understood.
- Guided children in building confidence and recognising strengths through key worker sessions.
- Managed daily operations of the home, ensuring accurate documentation of incidents and reports.
- Created a positive environment for children to express feelings and feel secure.
- Collaborated with social workers and educators to address children's social and educational needs.
Proprietor
Manjo Home
Halifax, Calderdale
2006.10 - 2024.09
- Initiated party planning while balancing the demands of motherhood
- Established a physical store in 2014
- Managed stock ordering process efficiently and accurately
- Provided exceptional customer support
- Enhanced merchandising strategies to optimize sales and increase customer engagement
- Achieved high customer satisfaction by efficiently handling their inquiries and resolving any concerns.
- Trained staff to improve customer service skills
- Managed and balanced cash registers efficiently ensuring accurate calculations
- Enhanced online presence through effective use of social media platforms
Retail Operations Manager
Jane Heath
York, North Yorkshire
2003.03 - 2005.04
- Successfully led a staff of 52 employees
- Implemented a comprehensive training program for employees.
- Optimized store visits for better efficiency.
- Achieved exceptional results in appraisals.
- Enhanced hiring and disciplinary procedures
- Identified viable sites for expansion
- Enhanced stock control
Dual Site Store Manager
Ben Sherman and Pringle
York, North Yorkshire
2002.04 - 2003.03
- Executed responsibilities for store's daily functions
- Implemented efficient and accurate scheduling system for staff rotations.
- Provided staff training
- Implemented inventory control measures resulting in efficient stock management
- Implemented effective merchandising techniques leading to higher total transaction counts.
- Enhanced appraisal process to streamline evaluations
- Streamlined hiring and disciplinary procedures
Menswear Manager
Browns Of York
York, North Yorkshire
1999.04 - 2002.04
- Managed daily operations of department
- Managed staff schedules efficiently and effectively.
- Optimized tracking of stock levels
- Conducted inventory audits
Women's wear Manager
Austin Reed
York
1995.04 - 1999.04
- Implemented optimized staff scheduling system resulting in improved efficiency and productivity.
- Implemented new techniques for merchandising which boosted revenue and improved customer experience
- Streamlined training processes for increased efficiency
- Performed daily cash reconciliations to ensure accuracy of financial transactions.
- Implemented effective stock monitoring system for improved tracking and organization.
Manager
Truffles Sweet Shop
York
1992.04 - 1995.04
- Managed daily operations of shop
- Handled end-of-day cash reconciliation
- Enhanced stock control strategies
Sales Advisor
Pitlochry Knitwear
York
1989.08 - 1992.04
- Transitioned from weekend sales to full-time position
- Provided exceptional customer support
Education
Diploma - Holistic Analytical Hypnotherapy
NAHAH
Huddersfield, Kirklees 01/2022 - 2023.07
BETEC - Fashion Design
York College
York 1989.01 - 1991.01
GCSEs - English, Math's, science
Huntington School
York 1984.01 - 1989.01
Skills
- Staff management and mentoring
- Market analysis and retail trends
- Strategic planning and decision-making
- Customer service excellence
- Crisis intervention and therapeutic interaction
- Record keeping and safeguarding
- Cash handling and accounting skills
- Multi-store supervision and operational efficiency
- Product selection and purchasing strategies
- Performance monitoring and results orientation
- Visual merchandising
- Order processing and pricing strategy insight
- Business networking and supplier negotiation
- Stock control
- Performance monitoring
Hobbies and interests
Gym, Walking, Dancing, Traveling, Reading, Meeting new people
Driving licence
Clean full driving licence
Holistic Hypnotherapy and Life coach
- April 2024 - present
- Over recent years I've recognized that people around me have felt comfortable enough to share what's on their mind, and this has led me to completing a holistic hypnotherapy course so that I can help those with past traumas and confidence issues
- This entails listening to their story, then pinpointing and helping them to reset - thus enabling them to live a more fulfilled life.
Affiliations
- Walking
- Gym
- Meeting Family and Friends
- Traveling
Timeline
Therapeutic children's Carer
Time out Children's home
2025.09 - 2026.01
Proprietor
Manjo Home
2006.10 - 2024.09
Retail Operations Manager
Jane Heath
2003.03 - 2005.04
Dual Site Store Manager
Ben Sherman and Pringle
2002.04 - 2003.03
Menswear Manager
Browns Of York
1999.04 - 2002.04
Women's wear Manager
Austin Reed
1995.04 - 1999.04
Manager
Truffles Sweet Shop
1992.04 - 1995.04
Sales Advisor
Pitlochry Knitwear
1989.08 - 1992.04
BETEC - Fashion Design
York College
1989.01 - 1991.01
GCSEs - English, Math's, science
Huntington School
1984.01 - 1989.01
Diploma - Holistic Analytical Hypnotherapy
NAHAH
01/2022 - 2023.07