Mandy Topley

Senior Out of Hours Co-ordination Nurse

Norfolk Community Health and Care

09.2013 - Current

Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Performed routine wound care and dressing changes on schedule.
Implemented infection control measures that significantly reduced hospital-acquired infections.
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Created an efficient shift handover process which improved continuity of care between nursing shifts.
Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Provided skilled, timely and level-headed emergency response to critically-ill patients.