Summary
Overview
Work history
Education
Skills
Timeline
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Mandy Teague

Newcastle under Lyme,Staffordshire

Summary

Highly skilled professional with good communication skills, team building, and problem solving, complemented by a strong ability to remain calm under pressure. Proficient in the use of digital care planning and medical software, with a proven track record in efficient reporting, safeguarding knowledge, and first aid. Demonstrates a professional attitude with a focus on dignity, respect, and customer relations while excelling in multitasking. Adept at delivering end-of-life support with compassion and efficiency. Committed to leveraging skills to enhance operational excellence within care-focused environments.

Offering strong communication skills and ability to handle customer inquiries with patience. Knowledgeable about conflict resolution, active listening, and basic computer operations. Ready to use and develop skills in customer service.

Overview

20
20
years of professional experience

Work history

Team Leader - Care

Anchor Trust
Newcastle under lyme, Staffordshire
09.2012 - Current
  • Provided consistent and high-quality elder care, ensuring comfort and safety.
  • Increased resident satisfaction by providing personalised care plans.
  • Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
  • Reduced stress levels for family members through clear communication regarding their loved ones' well-being.
  • Provided emotional support, enhancing patient mental well-being.
  • Administered medication for effective pain management.
  • Managed patient documentation for improved record keeping.
  • Complied with regulations and policies; upheld high standard of care.
  • Upheld dignity and respect whilst delivering personal care.
  • Attended mandatory training courses on regular basis to keep skills updated.
  • Maintained a clean, safe environment for all patients.
  • Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
  • Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
  • Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Encouraged open communication, fostering a positive work culture.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Management of customer calls

Care assistant.

Broadmeadow court
Newcastle-under-Lyme, Staffordshire
02.2005 - 08.2012
  • Respected privacy and dignity of each resident during provision of care services.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Organised recreational activities for improved social interaction amongst residents.
  • Collaborated with healthcare team for effective patient care delivery.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.

Education

NVQ Level 2 & 3 - Social Care

Anchor Hanover
Newcastle-under-Lyme, Staffordshire

Skills

  • Communication skills
  • Calm under pressure
  • Team building
  • End of life support
  • Effective communication
  • Oral and written communication
  • Use of digital care planning software
  • Personal finance management
  • Problem solving
  • Professional attitude
  • Dignity respect
  • Customer relations
  • Use of medical software
  • Multitasking under pressure
  • Efficient reporting
  • First aid
  • Safeguarding knowledge
  • File management

Timeline

Team Leader - Care

Anchor Trust
09.2012 - Current

Care assistant.

Broadmeadow court
02.2005 - 08.2012

NVQ Level 2 & 3 - Social Care

Anchor Hanover

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Mandy Teague