MANDY SILVESTER

• Managed staff rotas, ensuring full coverage during opening hours.
• Formulated financial statements to examine revenue.
• Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
• Emphasising person centred approach to the care we provide
• Facilitating staff training both mandatory and optional
• Streamlined procedures with team collaboration resulting in improved efficiency.
• Liaised with external relations to coordinate fundraising activities.
• Developed strategies, leading to better service delivery.
• Organised resources to support entertainment.
• Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
• Oversaw all administrative tasks for efficient centre management.
• Organised events and activities to enhance projects.
• Responded to emergency situations to support safety measures.
• Reviewed applications to determine eligibility and acceptance of applicants.
• Ensured compliance with health and safety regulations creating safer workplace.
• Assisted in recruitment process to secure highly-skilled workforce.
• Communicated with organisations and departments to develop new projects.
• Coordinated maintenance and cleaning work to keep facility in good condition.
• Developed recreational programmes and events, managing logistics and allocating facility resources.
• Performed project management and evaluated project to identify improvement opportunities.
• Wrote, edited and distributed newsletters to share information and updates.
• Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
• Maintained strong working relationships with colleagues.
• Booked rooms and equipment to hold centre events.
• Delivered excellent service standards attracting more users to the centre.
• Spearheaded training programmes to enhance employee performance.
• Built strong relationships with local businesses resulting in beneficial partnerships.
• Coordinated events to improve community engagement.
• Answered queries and handled complaints to provide outstanding customer service.
• Supervised and trained staff to complete projects and tasks for centre.
• Performed risk assessments, ensuring safe environment for both staff and visitors.
• Led facility upgrades enhancing overall appearance and functionality of premises.
• Handled budgeting responsibilities to ensure financial sustainability of the centre.
• Set and managed budgets, controlling expenditure and keeping efficient use of resources.
• Managed finances and administrative requirements to keep centre operating according to targets.
• Supervised daily activities and performance of up to 16 regular employees.
• Submitted periodic reports to inform management regarding status and progress of centre projects.
• Spearheaded fundraising initiatives driving additional resources for centre.
• Planned medium to long-term business targets to optimise company performance and growth.
• Planned centre activities and recreational programmes based on identified patron needs.
• Fostered a positive working environment through effective leadership techniques.
• Created safe working protocols and assessed employee capability levels to keep all staff safe.
• Monitored expenditures to manage allocated budget.

North Shropshire Homecare was a joint partnership of which i was the registered provider of domiciliary care .

I dissolved the partnership on 30.09.2022 to concentrate on my role at the Bradbury Care Centre.

I left this position due to the poor management of the company .

• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Provided high-quality person-centred support and received consistently positive patient feedback.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Observed patient condition and behaviour closely, reporting changes
• or concerns promptly.
• Kept patient environments clean and neat following optimum hygiene standards :LEFT POSITION DUE TO SHIFT WORK NOT WORKING WITH YOUNG CHILDREN
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