Mandy Rowlands
Morecambe,Lancashire
Summary
I am a committed and motivated strong team member with exceptional work ethic and great initiative.
Experienced in office environments and adaptable to changing policies, procedures and requirements.
Overview
36
36
years of professional experience
1
1
Certification
Work history
Assistant production manager
Hengst Filtration
Morecambe, Lancashire
09.2018 - Current
- Assisted in coordinating production schedules to ensure timely completion of projects.
- Oversaw inventory management practices to maintain optimal stock levels and reduce waste.
- Collaborated with cross-functional teams to implement process improvements and enhance productivity.
- Trained and mentored new staff on operational procedures and best practices for efficiency.
- Developed and maintained documentation for production processes and quality control measures.
- Participated in recruitment activities, contributed to building strong and capable teams.
- Scheduled regular team meetings for clear communication of expectations and goals.
Pharmacy technician
greenlife pharma
Morecambe, Lancashire
05.2014 - 08.2018
- Prepared and dispensed medications accurately according to prescriptions and safety protocols.
- Managed inventory levels by conducting regular stock checks and ensuring timely ordering of pharmaceuticals.
- Assisted customers by providing information on medication usage and addressing any concerns regarding prescriptions.
- Collaborated with healthcare professionals to ensure optimal patient care and medication management.
- Maintained cleanliness and organisation of pharmacy workspace to comply with health and safety regulations.
- Trained and mentored new staff members on pharmacy procedures and best practices.
- Utilised pharmacy management software to track prescriptions and manage patient records efficiently.
- Provided healthcare advice for minor ailments and conditions.
pharmacy supervisor
Lloyds Pharmacy
Morecambe, Lancashire
04.2008 - 04.2014
- Managed daily operations of pharmacy, ensuring compliance with regulatory standards and organisational policies.
- Consulted with healthcare professionals to ensure accurate medication dispensation and patient safety.
- Coordinated training programmes to ensure staff remained updated on new medications and industry best practices.
- Assisted in dispensing medications and providing information to patients regarding proper usage.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Collaborated with pharmacists to maintain accurate patient records and medication profiles.
- Educated patients on medication interactions and potential side effects during consultations.
- Processed prescription orders efficiently, minimising wait times for patients.
- Implemented organisational systems for over-the-counter products to enhance accessibility.
- Delivered medicines safely to customers' homes to ensure their health needs met.
- Prepared pharmaceutical compounds under the guidance of senior pharmacist, resulting in accurate medication preparation.
- Regularly updated knowledge about new drugs coming into market promoting informed advice provision.
- Ensured correct storage conditions of all medicines preserving their effectiveness.
- Answered patient queries regarding medications leading to increased understanding and compliance.
- Managed stock levels of medicines, leading to a well-organised inventory.
- Processed payments promptly and accurately resulting in smooth transactions.
- Labelled prescription bottles correctly minimising risk of medicine mishandling.
- Enhanced customer satisfaction by providing professional and friendly service.
Care home manager
Mecklenburgh
Morecambe, Lancashire
07.1989 - 02.2008
- Managed daily operations of care home ensuring compliance with regulatory standards.
- Developed and implemented care plans tailored to individual resident needs.
- Led a diverse team of staff fostering a collaborative and supportive environment.
- Monitored and evaluated resident wellbeing while addressing concerns promptly.
- Coordinated training sessions enhancing staff skills and knowledge in care practices.
- Fostered relationships with families providing updates on resident progress and wellbeing.
- Oversaw budget management ensuring efficient use of resources within care home.
- Implemented health and safety protocols promoting a safe living environment for residents.
- Improved patient care by implementing effective care plans and monitoring their progress.
- Conducted recruitment interviews to select highly skilled nursing staff members.
- Coordinated staff rota for efficient use of resources and high quality patient service.
- Worked closely with health professionals to coordinate specialist treatment for residents as required.
- Established strong relationships with families to improve communication and trust.
- Developed policies in line with regulatory requirements, ensured best practice throughout the home.
- Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
- Delegated tasks effectively to maximise productivity without compromising quality of care.
- Reviewed resident feedback regularly, initiated changes based on suggestions or concerns raised.
- Led team meetings for better coordination of care services across departments.
- Organised community events, fostered positive public image of the care home.
- Facilitated training courses, increased staff competency levels.
- Developed and updated personalised care plans suitable for patient needs.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Oversaw staff recruitment, training and development to determine residents remain in consistently safe hands.
Education
NVQ Level 4 - Registered Manager Award
Lancaster and Morecambe collage
Morecambe, LancashireNVQ Assessor Award - Care
Lancaster and Morecambe collage
Morecambe, LancashireCity and Guilds - Microsoft Word Processing/excel
Lancaster And Morecambe Collage
MorecambeNVQ Level 2 - Pharmacy Dispenser Award
Lloyds pharmacy
Morecambe, LancashireNVQ Level 3 - Pharmacy Technician Award
Lloyds Pharmacy
Morecambe, LancashireGCSEs - Maths
Heysham High School
Morecambe, LancashireGCSEs - English
Heysham High School
Morecambe, LancashireCity and Guilds - 706/1/2 Catering
Lancaster and Morecambe Collage
Morecambe, LancashireSkills
- Achieving targets
- Prioritising tasks under pressure
- Familiarity with erp systems
- Adapting to change
- Manufacturing best practices
- Data entry proficiency
- Customer Service
Certification
All certificates are available on request.
References
References available upon request.
Timeline
Assistant production manager
Hengst Filtration
09.2018 - Current
Pharmacy technician
greenlife pharma
05.2014 - 08.2018
pharmacy supervisor
Lloyds Pharmacy
04.2008 - 04.2014
Care home manager
Mecklenburgh
07.1989 - 02.2008
NVQ Level 4 - Registered Manager Award
Lancaster and Morecambe collage
NVQ Assessor Award - Care
Lancaster and Morecambe collage
City and Guilds - Microsoft Word Processing/excel
Lancaster And Morecambe Collage
NVQ Level 2 - Pharmacy Dispenser Award
Lloyds pharmacy
NVQ Level 3 - Pharmacy Technician Award
Lloyds Pharmacy
GCSEs - Maths
Heysham High School
GCSEs - English
Heysham High School
City and Guilds - 706/1/2 Catering
Lancaster and Morecambe Collage