Mandy Richardson

• Manage a team of Business and System Analysts in Technology driving analysis strategy and ways of working.
• Built strong relationships with senior stakeholders, including Tech (Architects, Product Owners, Delivery Managers, UX) and Business (Strategy, Corporate, Sales, Omnichannel, Operations, Contact Centre, Marketing,) enabling smoother delivery and
  increased awareness of BA team
• End to End Business Analyst on project which successfully implemented new digital capability for online booking capability for two different Health Assessment pathways which has seen 77% of bookings being made online, surpassing the 50% target.
• End to End Business Analyst on project which successfully implemented low code developed system to engage new gym joiners with the wider health benefits of joining Nuffield Health vs any other Gym Chain.
• Capitalised business improvement opportunities to promote growth.
• Worked as a BA on multiple projects and transformations aligned to strategic priorities, acting as the main point of contact for requirements and design throughout the lifecycle of the project
• Analysing the business to identify possible improvements and document their processes, noting requirements that arise, reviewing and following these up with the business
• Delivered multiple projects working with agile, wagile and waterfall methodologies.
• Managed procurement and admin of Business Optix, which allowed business process management and provides total operational visibility of how business processes, people and technology interact.
• Change management, accommodating changes and new requirements and balancing these with available resources to keep within project scope
• Regularly evaluated team's performance (121s, monthly check-ins,
  performance reviews) as well dealing with any performance improvement procedures.
• Carried out appropriate career progression and personal • development plans
  • Recruitment & onboarding

• Lead Business Analyst on a Global Transformation Project and the Primary Business Analyst for the Sales domain of the project
• Built strong relationships with global stakeholders and shaped their business needs into requirements for a high quality IT solution
• Managed large team of permanent and contract Business Analysts in the Sales and Marketing domains. Responsible for ensuring their work and deliverables were of expected quality and monitored team's capacity and workload.
• Regularly evaluated team's performance (121s, monthly check-ins,
  performance reviews). Mentoring junior staff and providing motivation and guidance.
• Carried out appropriate career progression and personal development plans.
• Recruitment & onboarding.
• Attending key meetings with key decision makers from multiple countries, participating in a steering group meeting so liaising with C level
• Analysing the business to identify possible improvements and document their processes, noting requirements that arise, reviewing and following these up with the business
• Extensive Change management- working closely with the business stakeholders to facilitate change within the user base
• Improved collaboration of BA's in different countries and driving change to improve quality and consistency of BA work

• As Business Analyst, acting as the main point of contact with the global business for all sales requirements and design
• Developed relationships and working closely with the all levels of business from UK Director level to SMEs to understand their requirements and design and clarify their business processes
• Attending initial meetings with key decision makers, participating in a steering group meeting and facilitating a presales discussion
• Arranging workshops and coordinating between various divisions in the organisation
• Working with Salesforce development partner to implement business requirements.

● As Business Analyst, acting as the main point of contact with the client, developing a relationship and working closely with clients to understand their business, elicit their requirements and clarify their business processes

● Analysing the client's business to identify possible improvements and document their processes, noting requirements that arise, reviewing and following these up with the client

● Project Managing several small projects involving Cloud customers, carrying out a varied role from on-site business analysis, providing end-user training and project managing any work required

● Coordinating up to 3 projects simultaneously with a value of up to £0.5m+, primarily using Waterfall, Waterfall Sub-stage, and some Agile methodologies

● Overall responsibility for managing customer relationships, managing project resources and ensuring that the project is completed on time and within budget

● Primary lead and business analyst on entire length of the project, which involved replacing the customer's existing call and order taking system with Siebel 8