Mandy Phelan

• Co managed team of 12 and acted as first point of contact greeting clients professionally
• Kept reception area clean and tidy ensuring all visitors had impressionable, pleasant and positive experiences of our company
• Supported sales and marketing teams and negotiated promotions to increase product sales
• Entered customer preference data on salon database.
• Performed inventory and restocking assignments as necessary.
• Handled any guest complaints calmly and efficiently
• Maintained knowledge and awareness of appointment availability and utilised availability accordingly
• Responsible for handling accounts on daily
• Balanced books on weekly
• Covered management role when required
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Promoted language development skills through reading and storytelling

• Plan and provide appropriate activities according to each child's individual needs
• Offered learning through play activities helping to stimulate mental and social development
• Delivered appropriate learning schemes in line with current curriculums providing optimum development and growth opportunities
• Accompanied children to parks and open spaces and provided diligent supervision at all times to ensure maximum safety
• Keep up to date with all complying legislation
• Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
• Engaged with children individually to meet their emotional and physical needs.
• Built trusted relationships with parents through outstanding levels of care and communication
• Maintained effective after school routines maximising time for both play and homework
• Encouraged imagination by helping children discover new things each day.
• Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
• Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
• Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
• Kept notes on behaviour issues, food served and medications administered, maintaining detailed child observation records.
• Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
• Communicated clearly and attentively to improve children's language and listening skills.

• Oversaw purchases of grave spaces
• Arranged funerals and dealt sensitively with bereavements
• Liaised with cemetery staff and funeral directors and clients
• Kept death registers neat and up to date
• Responsible for all sports bookings for general public and hiring of tennis courts and football pitches for coaches and students
• Answered and effectively redirected in excess of 100 calls per day from office switchboard
• General admin duties
• Received and processed stock using inventory management system.
• Completed duties to deliver on targets with accuracy and efficiency.
• Increased customer satisfaction by resolving issues.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Supported team by demonstrating respect and willingness to help.
• Used Microsoft Word and other software tools to create documents and clear communications.

• PA to Senior Chief Architect, Chief Mechanical and Electrical Engineer and Senior Research Officer at head office of Department of Education and Science
• Coordinated events and worked on many ad hoc projects.
• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
• Maintained all filing of professional documents daily
• Screened personal and business calls and directed them to appropriate departments
• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Checked and opened mail, enabling prompt responses to correspondence, bills and invoices.
• Collaborated with admin teams, human resources and finance department on special projects.
• Prepared meeting rooms and event spaces to achieve successful client engagements.
• Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
• Maximised team productivity by maintaining adequate levels of office supplies.
• Organised and maintained filing system for easy staff access.
• Accepted dictation from staff and created professional documents from provided information.
• Updated 3 executive diaries with daily appointments, set reminders, and added key details.
• Received requests for meetings and appointments, updated calendar and organised spaces and materials.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.