Mandy Pendrey
New Milton
Summary
Seasoned Discharge Coordinator and Registered Nurse with a proven track record at Vancouver Coastal Health, adept in care coordination and motivational skills. Excelled in enhancing patient satisfaction through effective discharge planning and interdisciplinary collaboration. Achieved significant improvements in process efficiency and patient care quality, demonstrating exceptional problem-solving and communication abilities.
Overview
35
35
years of professional experience
Work History
Discharge Coordinator
Vancouver Coastal Health
02.2019 - 12.2024
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Assisted families in navigating complex healthcare systems, providing guidance on available services and support options.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Collaborated with interdisciplinary teams to ensure optimal patient care and smooth transitions between healthcare providers.
- Managed caseloads effectively, prioritizing high-risk cases for more intensive support during the transition period following discharge from the hospital setting.
- Increased efficiency in the discharge process, implementing electronic record-keeping systems to track essential information.
Registered Nurse
Vancouver Coastal Health
03.2009 - 02.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse
Southend Healthcare Trust
09.1989 - 06.2008
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
Nursing Diploma - Nursing
Southend School.of Nursing
Southend On Sea01.1992
Skills
- Motivational skills
- Care coordination
- Healthcare regulations
- Discharge planning
- Interdisciplinary collaboration
- Patient support
- Community resources
- Family support
- Quality improvement
- Treatment plans
- Staff assistance
- Discharge scheduling
- Medical record updating
- Educational materials and resources
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
Timeline
Discharge Coordinator
Vancouver Coastal Health
02.2019 - 12.2024
Registered Nurse
Vancouver Coastal Health
03.2009 - 02.2019
Registered Nurse
Southend Healthcare Trust
09.1989 - 06.2008
Nursing Diploma - Nursing
Southend School.of Nursing
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