Mandy Morrow
Stanwell
Summary
Solution driven individual with a 'can do' attitude who employs creativity to expand and develop roles within a given remit. Both self motivated and inspired by team work respectively. Builds rapport and easily initiates connection.
Overview
29
29
years of professional experience
Work History
Tour Guide
Self Employed
London
11.2022 - Current
- Curate and present guided tours throughout London
- Market and promote tours to a wide audience including corporate and private clients
- Update website daily with blog content and graphic renewal
Station Director
Crew Radio
London , Middlesex
04.2020 - 12.2022
- Sourced, created and managed a team specific for the station mission and vision
- Recruited, trained and managed a team of volunteers and enlisted loyalty and a willingness to work hard in them all.
- Curated a program fit for the audience demographic
- Work with passion and enthusiasm to engage stakeholders and clients in brand partnership possibilities
- Provide excellent leadership skills to maintain steady and productive operations
- Organised successful live events
- Maintained my own creative shows within the station. Interviewing celebrities and aspiring talent.
Team Leader
The Office of National Statistics
London , Surrey
02.2021 - 05.2021
- Managed and developed a team of twelve field officers
- Onboarded and trained new recruits
- Kept and presented regular spreadsheets detailing results of ongoing survey
- Attended regular google team meetings with management team
- Field quality checks
- Produced the best ever result for the area in the history of the census
Airline Cabin Crew
British Airways
London Heathrow, Middlesex
03.1997 - 08.2020
- Consistently positive feedback for onboard service.
- Continually working with energy and enthusiasm.
- Acknowledged for listening and responding to customer concerns.
- Onboard targets met through dedication to both customers and company.
- Personally commended for dealing with serious illness onboard. Dealt with major safety emergencies, life saving situations, aggressive and unruly passengers and crowd control.
- Used proficiency in German to communicate with passengers in their native language.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
Education
Diploma of Higher Education - Freelance Journalism
British College of Journalism
01-2012
Diploma of Higher Education - Radio Production
London Academy of Media Film & TV
01-2009
Bachelor of Science - Culture & Media
Open University
01-2003
ABTAC 1&2 - Travel
Association of British Travel Agents
01-1995
Certificate of Overseas Resort Representative - Travel
City & Guilds
01-1995
Skills
- Highly effective verbal & visual communicator
- Solution Driven
- Team player
- Effective leader
- Experienced Researcher
- Commitment to further education
Accomplishments
Queen's Award for Voluntary Service (MBE) 2009.
First Female Chair of Radio Wey in 50 year history 2015
Hospital Broadcasting Association Female Presenter (Silver) 2013/2015/2017. Best Female Presenter (Gold) 2018.
Set up a funding page and orchestrated a feeding programme for a Noyaa Academy, Accra, Ghana.
Set up a sponsorship scheme for St Nicholas preparatory school in Tema, Ghana
Timeline
Tour Guide
Self Employed
11.2022 - Current
Team Leader
The Office of National Statistics
02.2021 - 05.2021
Station Director
Crew Radio
04.2020 - 12.2022
Airline Cabin Crew
British Airways
03.1997 - 08.2020
Diploma of Higher Education - Freelance Journalism
British College of Journalism
Diploma of Higher Education - Radio Production
London Academy of Media Film & TV
Bachelor of Science - Culture & Media
Open University
ABTAC 1&2 - Travel
Association of British Travel Agents
Certificate of Overseas Resort Representative - Travel
City & Guilds