Mandy Lees

• Conducted service briefings proficiently before take-off and landing.
• Maintained cleanliness of cabin area to provide an enjoyable flight experience.
• Prepared detailed flight reports post journey, ensuring accurate record keeping.
• Upheld company's high standards of professionalism whilst interacting with passengers.
• Managed first aid emergencies calmly, ensuring passenger wellbeing.
• Completed mandatory training courses regularly for updated skills and knowledge.
• Ensured adherence to punctuality guidelines for timely departures and arrivals.
• Enhanced passenger comfort with personal attention and care.

• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
• Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
• Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
• Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
• Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.

Boeing 800,757,320,321 & 330 -flight safety briefing to the crew, leading and mentoring crews from multi cultural backgrounds, ensuring the aircraft is fully prepared before departure (safety equipment, catering & clean). Providing superior customer service to ensure repeat business, assisting passengers with special requirements, dealing with emergency situations in a calm and professional manner, liaising with the Captain. Updated EASA licences current.Project ‘Wingman' volunteer during the Covid pandemic providing support to health workers

• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
• Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
• Created a welcoming atmosphere through friendly interactions with passengers.

• Early Years Resources Placing orders forschools and nurseries, answering calls, resolving customer queries, face to facecustomer service , credit control calling schools and nurseries for unpaid invoices,rectifying any issues.

• Credit Control - Matchmaker Marketing Selling
• Text
• Affiliations
• Education
• Additional informationadvertising space on Google to businesses, leading a team of 12 ensuring monthlytargets were met
• Leading and coaching team members.

• MediaCall centre selling promotions tobusinesses
• Ensuring monthly sales targets were met.

• Started working as main cabin crew after 18 months promoted to cabin manager.
• Aircraft type A330
• In charge of the cabin, reaching on time performance, providing exceptional customer service to the passengers.

• I started on reception answering queries, store opening times, faulty goods and overcharges
• Making sure the calls where transferred to the relevant department.I wasasked to help out on the checkouts so I was more face to face with customer puttingtheir shopping threw, having conversations about their day.a position came up oncustomer service I really enjoyed the interaction with the customers, I then would dealmore with face to face complaints, wrong items ordered, processing refunds
• Makingsure the customer went away happier
• Impeccable organisation skills - Calm and warm demeanour - Great attention to detail - Never leave a job unfinished - Self motivation - Planning and resourcing - Loves creating connections