Mandy Leadbitter
Whitley Bay
Summary
Dynamic and forward-thinking professional with a strong foundation in analytical problem-solving and customer service orientation. Adept at executive communication and decision-making, leveraging customer relationship management tools to enhance engagement. Committed to driving results through deadline-driven strategies and innovative communication techniques.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
25
25
years of professional experience
Work history
Senior Business Consultant
Staffvetting.com ltd
03.2025 - 09.2025
- Sourcing new tender opportunities and managing inbound tenders writing impactful bids and responses
- Co-coordinating the bids process ensuring timely delivery
- Ensuring bid library content is always up to date and relevant
- Updated company policies
- Created a Carbon reduction Plan
- CRM System implementation
- Attending Networking events and Sustainable procurement events to ensure that the company is up to date with best practice to enable growth
- Carrying out presentations after successfully moving to the next stages of tenders
- Remote & North Shields office
Accounts/Tender Manager
Agilico Workplace Technologies (North) Ltd / Major
Newcastle upon Tyne
06.2021 - 02.2025
- Managing inbound tenders and working with sales leaders across the business to write impactful bids and tenders and ensure best industry practice
- Co-coordinating the bids process ensuring timely delivery
- Measuring success ratio of bids completed
- Ensuring the bid library content is always up to date and relevant
- Collating feedback from all stages of review to assist in the formulation of Quality Reports on Customer Bid Submissions
- Helping the sales team to develop opportunities/grow business with new and existing customers
- Developing opportunities/grow business within my own existing customers base
- Propose, recommend and implement process and system improvements
- Liaise with internal and external stakeholders
- Manage complex, multi-workstream opportunities
- Review operational records and reports to project sales and determine profitability
- Represent company at trade association meetings to promote products
- Quote prices, credit terms, or other bid specifications
- Identify prospective customers by using business directories, following leads from existing clients, participating in organisations and clubs, attending trade shows and conferences
- Prepare sales contracts for orders obtained, and submit orders for processing
- Prepare sales presentations or proposals to explain product specifications or applications
- Demonstrate and explain the operation and use of products
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Produced detailed cost estimates and quotes for clients' approval, effectively managing budgets to reduce time and money for customers whilst still obtaining excellent GP figures
- Remote
Project Development Manager
Agilico Workplace Technologies (North) Ltd
09.2020 - 06.2021
- Managing inbound tenders and working with sales leaders across the business to write impactful bids and tenders and ensure best industry practice
- Co-coordinating the bids process ensuring timely delivery
- Measuring success ratio of bids completed
- Ensuring the bid library content is always up to date and relevant
- Collating feedback from all stages of review to assist in the formulation of Quality Reports on Customer Bid Submissions
- Helping the sales team to develop opportunities/grow business with new and existing customers
- Developing opportunities/grow business within my own existing customers base
- Propose, recommend and implement process and system improvements
- Liaise with internal and external stakeholders
- Manage complex, multi-workstream opportunities
- Review operational records and reports to project sales and determine profitability
- Represent company at trade association meetings to promote products
- Quote prices, credit terms, or other bid specifications
- Identify prospective customers by using business directories, following leads from existing clients, participating in organisations and clubs, attending trade shows and conferences
- Prepare sales contracts for orders obtained, and submit orders for processing
- Prepare sales presentations or proposals to explain product specifications or applications
- Demonstrate and explain the operation and use of products
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Produced detailed cost estimates and quotes for clients' approval, effectively managing budgets to reduce time and money for customers whilst still obtaining excellent GP figures
- Remote
Senior Account Manager
United Carlton (now Agilico)
Newcastle
01.2014 - 09.2020
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Represent company at trade association meetings to promote products
- Contact new and existing customers to discuss their requirements, and to explain how these requirements could be met by specific products and services
- Quote prices, credit terms, or other bid specifications
- Maintain customer records, using automated systems
- Negotiate prices or terms of sales or service agreements
- Identify prospective customers by using business directories, following leads from existing clients, participating in organisations and clubs, attending trade shows and conferences
- Prepare sales contracts for orders obtained, and submit orders for processing
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Prepare sales presentations or proposals to explain product specifications or applications
- Demonstrate and explain the operation and use of products
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Optimised sales volume by managing accounts and building rapport.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Look for cross-sell opportunities within existing client base
- Maintained client database within CRM, updating regularly to ensure accurate, up-to-date information was stored correctly.
- Produced detailed cost estimates and quotes for clients' approval, effectively managing budgets to reduce time and money for customers whilst still obtaining excellent GP figures
Senior Sales Executive
Lyreco UK Ltd
Newcastle
04.2007 - 05.2020
- Planning my territory
- Obtaining sales leads
- Quotations Production of sales reports both weekly and monthly Dealing with customers needs
- Developing new, existing and potential winback business.
Telesales Executive
Agilico Workplace Technologies (North) Ltd, United Carlton Office Systems Ltd
Gateshead
06.2010 - 12.2013
- Using the ACT database to contact both customers and prospective customers with a view to making appointments for the Directors and customer satisfaction reviews
- Managing and planning the Directors diaries to ensure efficient use of time
- Creation of proposals for the Directors
- Greeting customers who have attended the showroom for demonstrations
- Attending and taking part in corporate events and exhibitions
- Use computers for various applications, such as database management or word processing
- Answer telephones and provide callers with information, take messages or transfer calls to the appropriate individuals
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation.
Field Sales Executive - Senior Sales Executive
Lyreco UK Ltd
London
09.2004 - 03.2006
- Planning my territory
- Obtaining sales leads
- Quotations Production of sales reports both weekly and monthly Dealing with customers needs
- Developing new, existing and potential winback business
- During the time I was working for Lyreco I had re-built the business in my area and hit my targets, in reward for this I received two pay rises and a promotion from Field Sales Executive to Senior Sales Executive
Area Sales Manager
Express Filter (UK) Ltd
London
05.2000 - 07.2004
- Obtaining sales leads
- Cold calling, meeting clients (new and old), on occasion taking them out to lunch
- Presentations/proposals
- Submitting tenders
- Managing National contracts
- Site surveys
- Creating and producing sales reports
- On occasion fitting filters under safe change procedures
Skills
- Analytical problem-solving
- Self-motivated nature
- Customer service-oriented
- Sales proficiency
- Meticulous attention to detail
- Deadline-driven
- Customer satisfaction
- Communication and engagement techniques
- Technical presenting
- Effective networking
- Executive communication
Timeline
Senior Business Consultant
Staffvetting.com ltd
03.2025 - 09.2025
Accounts/Tender Manager
Agilico Workplace Technologies (North) Ltd / Major
06.2021 - 02.2025
Project Development Manager
Agilico Workplace Technologies (North) Ltd
09.2020 - 06.2021
Senior Account Manager
United Carlton (now Agilico)
01.2014 - 09.2020
Telesales Executive
Agilico Workplace Technologies (North) Ltd, United Carlton Office Systems Ltd
06.2010 - 12.2013
Senior Sales Executive
Lyreco UK Ltd
04.2007 - 05.2020
Field Sales Executive - Senior Sales Executive
Lyreco UK Ltd
09.2004 - 03.2006
Area Sales Manager
Express Filter (UK) Ltd
05.2000 - 07.2004
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