Mandy Kaur

• Processed orders efficiently whilst focusing on accuracy and attention to detail.
• Handled inquiries for swift resolution, enhancing overall client experience.
• Kept records up-to-date for easy access and efficient service delivery.
• Conducted team training sessions to improve customer engagement levels.
• Demonstrated excellent telephone etiquette, promoting a positive company image.
• Managed a high volume of inbound calls to alleviate customer concerns.
• Liaised between customers and management fostering open lines of communication.
• Collaborated with colleagues for optimal issue resolution times.
• Resolved customer complaints efficiently and escalated issues when necessary for timely resolution

• Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved.
• Collaborated closely with legal counsel to draft, review, and finalize contractual agreements that met both parties'' needs.
• Mitigated risks through the implementation of robust risk management strategies, safeguarding company assets and interests.
• Drafted, reviewed and revised contracts for accuracy and completeness.
• Adhered to legal and contractual requirements for compliant contract processes.
• Stored and filed contract documents in orderly, organized systems.

• Drafted correspondence on behalf of legal partners and other staff members, demonstrating attention to detail to avoid errors.
• Contacted and communicated with other organizations or agencies to obtain relevant and necessary information.
• Processed incoming and outgoing mail promptly and proactively, maintaining comprehensive records for maximum efficiency.
• Prepared reports, briefing notes and correspondence, proofreading work for typographical and grammatical errors.
• Managed and carried out prompt delivery of contracted legal services to keep office running smoothly.
• Conducted accurate legal analysis and research, interpreting legal papers containing laws, decisions and regulations.

• Drafted documents, legal documents and reports for management review as well as keeping these updated and filed correctly.
• Organised master calendar of appointments, operational targets and projects.
• Booked flights and hotels for domestic and international meetings.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Scheduled meetings, conferences and appointments.
• Prepared agendas, took minutes during meetings accurately preserving crucial details for future reference.
• Provided exceptional customer service, resulting in increased client satisfaction.
• Streamlined administrative processes to increase efficiency at work.
• Implemented new document management systems, improving data accessibility and security within the firm.
• Assisted in decision-making processes by conducting comprehensive research.
• Trained junior staff members, boosting overall team productivity in administration tasks.
• Coordinated all logistical aspects of corporate events leading to organised and successful functions.

• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
• Made over 70+ calls a day to prospects
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Developed successful strategies for identifying and converting prospective clients to long-term customers.
• Directed customer leads to connections department for further assistance.
• Achieved and exceeded monthly and annual sales targets.
• Developed and maintained positive relationships with key decision-makers and influencers.

Interviewed Golden Circle firm candidates upon their collections of awards at the Private Equity Awards 2019 at the Dorchester Hotel. Candiates interviewed were Managing Directors at Dentons, Helios, Clifford Chance, TLG Capital and KPMG. Whilst doing this I:

• Communicated effectively and persuasively with participants to gain views and information needed.
• Documented respondent answers and feedback for comprehensive reference and analysis.
• Conducted in-depth interviews using pre-prepared scripts to ascertain balanced results.
• Created effective follow-up schedules to maintain maximum respondent participation.
• Interviewed respondents across a variety of sectors, such as Legal and Finance, using industry-specific language to build and maintain rapport.
• Read through important legal documents in regards to booking the venue and other third parties.

• Served customers by providing product and service information and resolving product and service problems.
• Recommended potential products or services to management by collecting customer information and analysing customer needs.
• Adhered to UK, and local food safety and sanitation guidelines and company policies.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Introduced organisation systems to keep filed customer documents confidential and increase operational efficiency.
• Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.

• Participated in professional skills training to develop strength in legal research, analytical problem solving and client counselling.
• Assisted in preparation of legal interventions.
• Supported team members to deliver legal advice and mentorship to clients.
• Gained hands-on experience assisting with legal issues.
• Helped with contract interpretation using knowledge of data protection and company law.
• Ensured strict client confidentiality to uphold professionalism.
• Built new relationships by attending networking events.
• Handled individual case queries by assessing information from multiple sources and designing potential strategies for resolution.