Mandy Kaur

• Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved.
• Collaborated closely with legal counsel to draft, review, and finalize contractual agreements that met both parties'' needs.
• Mitigated risks through the implementation of robust risk management strategies, safeguarding company assets and interests.
• Drafted, reviewed and revised contracts for accuracy and completeness.
• Adhered to legal and contractual requirements for compliant contract processes.
• Stored and filed contract documents in orderly, organized systems.

• Drafted correspondence on behalf of legal partners and other staff members, demonstrating attention to detail to avoid errors.
• Contacted and communicated with other organizations or agencies to obtain relevant and necessary information.
• Processed incoming and outgoing mail promptly and proactively, maintaining comprehensive records for maximum efficiency.
• Prepared reports, briefing notes and correspondence, proofreading work for typographical and grammatical errors.
• Managed and carried out prompt delivery of contracted legal services to keep office running smoothly.
• Conducted accurate legal analysis and research, interpreting legal papers containing laws, decisions and regulations.

• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
• Made over 70+ calls a day to prospects
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Developed successful strategies for identifying and converting prospective clients to long-term customers.
• Directed customer leads to connections department for further assistance.
• Achieved and exceeded monthly and annual sales targets.
• Developed and maintained positive relationships with key decision-makers and influencers.

This was my first role since taking a break from work due to finishing off my Law degree. It was just a months temp work covering for someone on sick.

• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Entered and maintained departmental records in company database.
• Maintained personnel records and updated internal databases to support document management.

• Trained new personnel regarding company operations, policies and services.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Built strong rappor with customers using exceptional communication and relationship-building skills, increasing client retention.
• Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business.
• Used exceptional organisation and time management to improve average call times, enhancing department efficiency
• Responded quickly to email and live chat requests, offering prompt solutions to maintain customer satisfaction.

• Provided performance reviews and tailored employee feedback to facilitate professional development.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Progressed to Team Leader position within 1 week of working at company.
• Established seamless communication with external department leads, ensuring individual tactics remained aligned to overarching business strategy.
• Closely monitored stock levels, effectively managing inventories and logistics to maximise sales potential.
• Led and managed thriving team of 10.

• Managed busy workload to consistently meet deadlines.
• Maintained all office files, both electronic and hard copies.
• Verified documents and associated records to catch and resolve discrepancies.
• Drafted professional business memos, letters and marketing copy to support business objectives and growth.
• Provided logistical support for programmes, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Created professional memoranda, letters and marketing copy.
• Improved office efficiency, managing client correspondence, record tracking and data communications.
• Routed agreements, contracts and invoices through signature process.
• Oversaw hiring and recruitment of personnel in all departments.
• Managed relational database to store information for reference, reporting and analysis

• Coordinated events, prepared agendas and managed schedule for CEO.
• Booked travel by coordinating and reserving transportation and lodging.
• Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
• Planned business and social itineraries by managing personal calendar using Caledly and Google Calendar.
• Managed social media accounts by creating posts and responding to comments.
• Transcribed dictated information to provide clearly written communication.
• Answered incoming phone calls and emails, and presented urgent requests for timely response.
• Organized and coordinated conferences and monthly meetings.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Used advanced software to prepare documents, reports, and presentations.
• Assisted multiple meetings with notes and follows ups.

Interviewed Golden Circle firm candidates upon their collections of awards at the Private Equity Awards 2019 at the Dorchester Hotel. Candiates interviewed were Managing Directors at Dentons, Helios, Clifford Chance, TLG Capital and KPMG. Whilst doing this I:

• Communicated effectively and persuasively with participants to gain views and information needed.
• Documented respondent answers and feedback for comprehensive reference and analysis.
• Conducted in-depth interviews using pre-prepared scripts to ascertain balanced results.
• Created effective follow-up schedules to maintain maximum respondent participation.
• Interviewed respondents across a variety of sectors, such as Legal and Finance, using industry-specific language to build and maintain rapport.
• Read through important legal documents in regards to booking the venue and other third parties.

• Served customers by providing product and service information and resolving product and service problems.
• Recommended potential products or services to management by collecting customer information and analysing customer needs.
• Adhered to UK, and local food safety and sanitation guidelines and company policies.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Introduced organisation systems to keep filed customer documents confidential and increase operational efficiency.
• Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.

• Participated in professional skills training to develop strength in legal research, analytical problem solving and client counselling.
• Assisted in preparation of legal interventions.
• Supported team members to deliver legal advice and mentorship to clients.
• Gained hands-on experience assisting with legal issues.
• Helped with contract interpretation using knowledge of data protection and company law.
• Ensured strict client confidentiality to uphold professionalism.
• Built new relationships by attending networking events.
• Handled individual case queries by assessing information from multiple sources and designing potential strategies for resolution.