Mandy Jones

• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Conducted interviews of potential candidates, influencing hiring decisions effectively.
• Directed recruitment, hiring, and training of new staff members.
• Conducted regular supervision meetings with staff to discuss progress and identify areas for improvement.
• Provided coaching and performance feedback to promote professional growth.
• Established clear expectations for employees, offering guidance as necessary.
• Developed conflict resolution strategies to enhance team collaboration.
• Coached, mentored and trained team members in order to improve their job performance.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Participated in meetings with senior leadership to provide updates on team progress.
• Conducted comprehensive needs assessments, support plans, and risk assessments for service users.
• Collaborated with service users, family members, and external professional bodies to guarantee comprehensive, coordinated, person-centred care.
• Liaised with the NHS, district nurses, and adult social services to build a clientele base for the company.
• Designed and implemented Dementia training and End of Life training to enhance staff knowledge.
• Developed and implemented a Mindful Action Plan to monitor staff mental well-being.
• Developed a Health and Wellbeing Pack for the company, providing information on how to look after mental health, early warning signs, different conditions, how they can affect people, and useful contact information.
• Developed a Bereavement Support Pack for the company to provide support and advice on what to do when a loved one dies, information on grief, and useful contact information. This was developed for both staff members and service users during the COVID pandemic.
• Acted as Manager on Duty during out-of-hours, overseeing the running of the business, managing any absences and issues that arose, delegating work to staff, and setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delivered comprehensive personal support to Mrs. MacGranthin, covering care, chores, nutrition, and medication management.

• Coordinated efforts with staff to guarantee seamless coverage and assistance.
• Managed coverage for all sick leave and annual leave among team members.
• Processed timesheets and wages efficiently for accurate payroll administration.

• Supported service users in personal care, social activities, and financial management.
• Ensured nutritional needs were met through tailored meal planning.
• Administered medication and provided prompts for adherence.
• Promoted independence among service users by encouraging self-sufficiency.

• Provided comprehensive support for residents with enduring mental health issues.
• Assisted residents with housing matters and medication management.
• Promoted daily living skills to enhance independence among residents.
• Collaborated with social workers, community psychiatric nurses, and GPs to coordinate care.
• Served as key worker for one resident, maintaining accurate file records and paperwork.
• Ensured compliance with company policies, procedures, and GDPR standards.
• Facilitated appointment attendance to promote proactive health management.

• Supported Mr. Roberts' son, who is profoundly autistic, by delivering comprehensive personal care.
• Ensured that nutritional needs were met through careful meal planning.
• Facilitated participation in chosen social activities, enhancing engagement and inclusion.
• Handled financial duties, guaranteeing timely payments and effective budgeting.
• Administered medication to maintain optimal health and wellbeing.
• Addressed challenging behaviour using strategies devised with social services and the behavioural team.

• Provided comprehensive personal care for individuals with spinal injuries (quadriplegics) across various placements throughout the UK. Placements could last between two to thirty days.
• Assisted clients with nutritional needs, ensuring balanced diets and proper hydration.
• Managed household chores to maintain a clean and safe living environment.
• Supported clients in social activities to promote engagement and well-being.
• Handled financial responsibilities to ensure timely bill payments and budgeting assistance.

• Followed established safety procedures while operating machinery.
• Implemented sewing techniques for footwear production, maintaining high standards of precision and detail
• Trained new employees in the use of machinery used in the manufacturing process.
• Performed various handwork techniques to enhance product quality and craftsmanship.