Katie Coleman
liverpool,merseyside
Summary
Results-driven Manager with strong leadership and people management skills. Builds effective relationships with customers and colleagues while maintaining high standards. Experienced in motivating teams, providing training and constructive feedback, overseeing daily operations, and achieving targets. Committed to fostering a positive and productive work environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Manager
McDonalds
liverpool, Merseyside
10.2021 - Current
- Directed daily operation of mcdonalds business and flexed with changing demands to consistently meet objectives.
- coordinated staff training, new employee onboarding, and eLearning initiatives to enhance team skills
- Monitored staff performance and developed improvement plans.
- setting clear performance expectations for each shift to get the best results for service speed, customers satisfaction, cleanliness in the group
- resolved customer complaints and issues professionally to maintain high service standards
- Managed cash handling to ensure financial accuracy
- attended functional meetings to foster effective cross-department communication
Education
health and social care
hughbaird college
liverpool01-2022
GCSEs -
chesterfields highschool
liverpool01-2020
chesterfield
01-2020
Skills
- Staff coordination
- Customer service
- Leadership skills
- staff coaching
- Continuous improvement
- Time management
Certification
- first aid
- shift management
Timeline
Manager
McDonalds
10.2021 - Current
health and social care
hughbaird college
GCSEs -
chesterfields highschool
chesterfield