Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Certification
Timeline
SalesManager
Mandy Healey

Mandy Healey

Caerphilly,South Glamorgan

Summary

Creative business owner with over 25 years leadership, training and mentoring experience, underpinned by training and coaching qualifications. Proven track record supported by LinkedIn recommendations and Google reviews. Seeking training and coaching opportunities in medium to large organisations with a passion for staff development and optimum results.

Overview

36
36
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Business owner

Aspiration Station
Cardiff
03.2022 - Current
  • Established business goals and objectives to provide organisational direction toward growth and prosperity.
  • Enhanced new product awareness by posting engaging images to company websites and social media accounts.
  • Tracked industry and consumer trends to identify opportunities to boost sales.
  • Attended and hosted networking events, establishing solid relationships with other business professionals.
  • Facilitated ongoing website updates and maintenance to align with brand evolution.
  • Optimised flow and scheduling of daily operations for maximum productivity.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Researched and identified potential business opportunities in untapped markets to drive revenue.

Customer Accounts Manager

The Admiral Group PLC
Cardiff, South Glamorgan
10.1992 - 03.2022
  • Tracked KPIs to drive profitability and target delivery.
  • Supported businesses to achieve budget goals by tightening financial controls.
  • Led appraisal and performance management to improve staff development opportunities.
  • Identified individual staff development needs and arranged appropriate training.
  • Maintained high feedback ratings through enhanced customer service.
  • Delivered meticulous project management to resolve complex challenges.
  • Oversaw daily operations to achieve high productivity levels.
  • Developed in-house training programmes and materials to upskill employees.
  • Developed and sustained strong working relationships with learners and colleagues.

Records management officer

NatWest Bank
Newport, South Glamorgan
04.1988 - 08.1992
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Completed opening and closing procedures each day.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reduced customer wait times through optimised checkout processes.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Resolved customer complaints and answered queries about store products.

Education

GCSEs and A levels -

St Cyres Comprehensive School
The Vale of Glamorgan
09.1980 - 07.1987

Skills

  • Employee management
  • High-value project management
  • Business administration
  • Operations management
  • Business planning
  • Training programme design
  • Coaching and mentoring
  • Customer service

Affiliations

  • Making jewellery
  • Adventures in my motorhome

Certification

ILM training qualification

ILM level 3 highly commended coaching qualification

Top 100 go to companies in South Wales awards 2022 and 2023

NLP practitioner qualification March 2022


Timeline

Business owner

Aspiration Station
03.2022 - Current

Customer Accounts Manager

The Admiral Group PLC
10.1992 - 03.2022

Records management officer

NatWest Bank
04.1988 - 08.1992

GCSEs and A levels -

St Cyres Comprehensive School
09.1980 - 07.1987

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