Mandy Giles
Woodford Halse,Northants
Summary
Motivated Manager with 20 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. A committed problem solver with leadership, HR, customer service and facilities/estate management experience.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
Head of Soft Services
Pareto FM
National
12.2024 - Current
- Leadership and management of soft service team
- Strategic planning for high quality soft services to meet customer needs
- Operational excellence to ensure delivery of soft services to the highest standards
- Compliance and safety to ensure all services comply with the required standards
- Stakeholder management with internal and external suppliers
Head of Cleaning
Mitie
John Radcliffe Hospital
06.2022 - 12.2024
- Overall responsibility for all staffing related activities, including deployment of staff within budget to provide the service to the Trust
- Control of contractors ensuring their efficiency and cost effectiveness, whilst managing compliance and delivery whilst on site
- Contract management in relation to Service Level Agreements and ensuring all colleagues are aware of their role
- Manage financial requirements and monitor performance against the set budgets
- Responsible for managing, coaching and guiding all Managers on a regular basis
- I communicate relentlessly with my team ensuring I convey an inspiring and motivating message so we achieve the required performance
- Work in close partnership with client team, to achieve best possible outcomes.
Site Manager
NHS Test and Trace
06.2021 - 05.2022
- Directly responsible for the overall management of the testing site to include infrastructure, security, supply management and safety of all staff on site
- Manage all activities and outputs of the Testing Centre
- Problem-solve and create solutions to complex problems
- Record keeping and ensuring safety regulations and procedures are adhered to
- Training and motivating members of the team
- Timely preparation and submission of all reports and returns.
Full time Mother
02.2021 - 05.2021
- Home schooling and childcare for repeated self-isolation.
Operations Manager
Oxford University
Oxford
06.2017 - 01.2021
- Additional responsibilities to manage the maintenance department, as well as accommodation and housekeeping area
- 24 hours reactive maintenance, managing a team of 6 skilled craftsman
- Supervise and lead all maintenance processes and operations
- Ensuring Health and Safety guidelines are followed, producing and updating Risk assessments and COSHH assessments
- Carrying out health and safety inspections and ensuring corrective action where necessary
- Track expenses and oversee the budget for maintenance
- Ensuring all machinery is working safely and correctly and maintaining service records
- Create and maintain maintenance schedules
- Carry out regular inspections on buildings and report/resolve any issues
- Plan and manage all works projects.
Accommodation Services Manager
Oxford University
Oxford
06.2002 - 06.2017
- Manage the allocation, and ensure the quality and appropriateness, of accommodation across the College
- Prepare annual plans for the appropriate and efficient use of College facilities and accommodation
- Ensure that suitable accommodation is available and allocated for B&B guests or summer lets
- Maximise revenue from the College accommodation
- Ensure appropriate accommodation is available for prospective students during the Admissions
- Ensure that all accommodation meets the Accommodation Codes of Practice
- Take the lead in the management of Health & Safety for the College and sites
- Ensure that the quality of the Colleges accommodation is at the appropriate standard, including all furniture, carpets and walls in College rooms and flats
- Oversee day to day maintenance of College property, instructing maintenance staff and ensuring tasks are completed
- Management of all housekeeping staff, recruitment, training, daily tasks.
Site Services Manager
ISS Mediclean Ltd
Derriford Hospital
07.1992 - 06.2002
- Responsible for a large hospital site of 500 staff, in portering, catering, domestic and laundry
- Managing a budget of £2.5 million ensuring all cost objectives were achieved on a monthly basis
- Liaise with the management and the client on all aspects of the service delivery, responding to requests and complaints with accurate information in a timely manner
- Ensure compliance to the specified standards (KPI's and SLA's), legislation and safe working practices detailed within the site manual
- Ensure staff were recruited and HR issues were dealt with, appropriately and in accordance with Legislation and Company policy
- Carry out inductions and internal training ensuring all staff received required training and skills to achieve high standards of service
- Ensure the provision of an efficient and effective service within each area of responsibility whilst maintaining budgetary control, submitting relevant reports and information within agreed periods
- Development and management of a robust system for monitoring absence, sickness and overtime, ensuring that employees and contractors manage the process in line policy and procedures
- Monitoring of working time by working with the departmental administrator to ensure that all timesheets are completed correctly and meet payroll deadlines
- Maintain supplies of cleaning materials and equipment, placing orders as required
- Ensure stock control is in place with appropriate controls to ensure budgetary management
- Deliver monthly reports in order to monitor and accurately and report on service delivery performance.
Education
Bachelor of Business Administration - Business Administration
Chartered Institute of Management
03.2010 - 07.2012
Level 05 - Bachelors Degree - Personnel Management
Chartered Institute of Personnel Development
09.2017 - 09.2018
Skills
- General and HR management
- Estate/Facilities management
- Customer service
- Budgeting
- Procurement
- Microsoft Office platform
- Payroll
- Health and safety compliance
- Client relations
- Staff supervision
Achievments
- NVQ Office Management, Level 3 & 4
- Intermediate Health and Safety
- Level 3 Food Hygiene, 2022
- Emergency First Aider, 2019
- IOSH Health and Safety, 2019
- Working at Height (AP), 2023
Timeline
Head of Soft Services
Pareto FM
12.2024 - Current
Head of Cleaning
Mitie
06.2022 - 12.2024
Site Manager
NHS Test and Trace
06.2021 - 05.2022
Full time Mother
02.2021 - 05.2021
Level 05 - Bachelors Degree - Personnel Management
Chartered Institute of Personnel Development
09.2017 - 09.2018
Operations Manager
Oxford University
06.2017 - 01.2021
Bachelor of Business Administration - Business Administration
Chartered Institute of Management
03.2010 - 07.2012
Accommodation Services Manager
Oxford University
06.2002 - 06.2017
Site Services Manager
ISS Mediclean Ltd
07.1992 - 06.2002
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