Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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Mandy Forrest

Dereham

Summary

A dedicated professional with expertise in customer service, relationship building, and conflict resolution. Demonstrates exceptional time management, prioritisation, and organisational skills. Proven ability to lead teams effectively, manage pressure, and foster collaboration. Committed to continuous improvement and motivated to achieve career goals within dynamic environments.

Overview

39
39
years of professional experience
6047
6047
years of post-secondary education

Work history

Office Administrator

Jem Packaging Ltd
Dereham, Norfolk
07.2023 - 07.2025
  • Managed company correspondence through phone calls and emails.
  • Welcomed customers and guests to create a positive environment.
  • Performed data entry by updating records, policies, and job bags.
  • Handled bookkeeping to maintain accurate financial records.
  • Oversaw purchase orders to ensure timely procurement of supplies.
  • Organised production schedules based on client requirements.
  • Monitored stock control to optimise inventory levels.
  • Maintained up-to-date supplier certificates for compliance purposes.

Childcare Practitioner

Litcham Childcare
01.2005 - 07.2023
  • Taking care of children from aged 2 – 11 years old
  • Arrange educational tasks centered around play and engaging children to encourage learning
  • I am responsible for the learning journey and progression of 8 key children
  • Performing observations on the children's progress
  • Conducting transition reports
  • Interacting with the parents / guardians regarding the progression of the children
  • Planning educational activities

Administration Assistant

PG Logistics Norfolk Ltd (Subcontractor of DPD)
01.2018 - 01.2021
  • Responsible for maintaining the vehicle on the road which involved booking repairs, servicing and leasing the vehicle for the company
  • Handled all accounts and bookkeeping
  • Customer service

Career break

full time parent
09.1994 - 01.2005

Administration Assistant

Nikko (Europe) Ltd
01.1987 - 01.1994
  • Customer service
  • Responsible for looking after Japanese delegates
  • Maintaining home rental contracts
  • Filing and photo copying paperwork

Education

CSE - Maths grade 2, English grade 2, Office practice grade 2, Child development grade 2, Geography grade 2, Film studies grade 3, Food and nutrition grade 2

Thomas Tallis Secondary School
Kidbrooke, Greenwich
01.1981 - 01.1986

NVQ Level 2 - Children and young people

City & Guilds

NVQ Level 3 - Children and young people

City & Guilds

Child protection and safeguarding -

Norfolk county council

Skills

  • Customer service expertise
  • Relationship building
  • Time management
  • Prioritization
  • Motivation
  • Organization
  • Team collaboration
  • Pressure management
  • Leadership
  • Conflict resolution

Hobbies

  • Spending time with my dog
  • Enjoying the company of friends and family
  • Going to weekly yoga classes

Timeline

Office Administrator

Jem Packaging Ltd
07.2023 - 07.2025

Administration Assistant

PG Logistics Norfolk Ltd (Subcontractor of DPD)
01.2018 - 01.2021

Childcare Practitioner

Litcham Childcare
01.2005 - 07.2023

Career break

full time parent
09.1994 - 01.2005

Administration Assistant

Nikko (Europe) Ltd
01.1987 - 01.1994

CSE - Maths grade 2, English grade 2, Office practice grade 2, Child development grade 2, Geography grade 2, Film studies grade 3, Food and nutrition grade 2

Thomas Tallis Secondary School
01.1981 - 01.1986

NVQ Level 2 - Children and young people

City & Guilds

NVQ Level 3 - Children and young people

City & Guilds

Child protection and safeguarding -

Norfolk county council

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Mandy Forrest