Mandy Evans
Carmarthen,Carmarthenshire
Summary
Accomplished professional with extensive expertise in change management and goal setting, adept at fostering knowledge sharing and utilising relevant software to enhance team performance. Demonstrates real-time supervision and staff management skills, ensuring effective team supervision and customer relationship management. Committed to leveraging these competencies to drive organisational success and achieve strategic objectives.
Overview
30
30
years of professional experience
7
7
years of post-secondary education
Work history
Team leader
B & Q Stores Plc
Carmarthen, Carmarthenshire
05.2022 - Current
- Handled employee grievances professionally, minimising potential workplace disputes.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Monitored daily operations whilst reducing operational cost significantly.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Encouraged open communication, fostering a positive work culture.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Improved customer satisfaction through close collaboration with the team.
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led team to achieve KPI targets and successfully complete assigned projects.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Controlled resources by department or project and tracked use via internal systems
Customer Advisor
B & Q Stores Plc
Carmarthen, Carmarthenshire
04.1996 - 05.2022
- Implemented feedback from customers to improve services offered.
- Ensured smooth store operations by coordinating with the team effectively.
- Assisted customers in product selection, resulting in increased sales.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Provided exceptional customer service to ensure a positive shopping experience.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Developed rapport with customers for improved loyalty and repeat business.
- Resolved customer complaints effectively, maintaining brand reputation.
- Facilitated seamless transactions at check-out counters for quick checkout process.
Education
GCSEs - Various
Queen Elizabeth Maridunum School
Carmarthen, Carmarthenshire 09.1983 - 07.1989
NVQ Level 1 - Business Management
B & Q Stores Plc
Carmarthen, Carmarthenshire 01.2025 - 11.2025
Skills
- Change management experience
- Goal setting expertise
- Knowledge sharing
- Expertise in relevant software
- Real-time supervision
- Staff management
- Team supervision
- Customer relationship management
References
References available upon request.
Timeline
NVQ Level 1 - Business Management
B & Q Stores Plc
01.2025 - 11.2025
Team leader
B & Q Stores Plc
05.2022 - Current
Customer Advisor
B & Q Stores Plc
04.1996 - 05.2022
GCSEs - Various
Queen Elizabeth Maridunum School
09.1983 - 07.1989