Mandy Clee
Bridgnorth,Shropshire
Summary
Compassionate and reliable Care Assistant with experience supporting residents within a care home environment. Skilled in providing person-centred care, positive relationships, and maintaining dignity, privacy and independence. Bringing over 30 years of customer service experience, excellent communication skills and a professional, empathetic approach. Seeking flexible part-time or Bank Care Assistant opportunities.
Overview
42
42
years of professional experience
Work History
Bank Care Assistant
Hagley Place (Barchester Healthcare)
Ludlow, Shropshire
05.2025 - Current
- Provide person-centred care while promoting dignity, independence and well-being.
- Assisted high-care residents during mealtimes, ensuring dignity and comfort while eating.
- Support residents with mobility issues, using equipment safely to aid movement.
- Cultivated trusting relationships with residents and families to enhance emotional support and wellbeing.
- Observe and report changes in resident's wellbeing.
- Work closely with team members and colleagues to ensure high standards of person-centred care are maintained at all times.
- Maintain accurate records and follow individual care plans.
- Support residents in social activities. encouraging engagement.
Accounts Administrator/Retail Sales
L W Foxall Electrical
Bridgnorth
09.1994 - 04.2025
- Delivered exceptional customer service, fostering long-term relationships that enhanced customer loyalty.
- Addressed customer enquiries and resolved concerns professionally, ensuring customer satisfaction and trust.
- Coordinated office administration tasks in a fast-paced retail environment, supporting operational efficiency.
- Handled sensitive customer and financial data securely.
- Communicated effectively with customers, suppliers and colleagues.
- Exhibited consistent reliability and strong organisational skills in all tasks.
Retail Sales/Accounts Administrator
Whitfield's Electrical
Bridgnorth
09.1984 - 09.1994
- Supported customers with enquiries and sales, enhancing customer satisfaction.
- Coordinated with team members and customers to effectively schedule deliveries and service appointments.
- Managed stock ordering and maintained communication with suppliers.
- Executed office administration tasks, ensuring accurate reconciliation of sales and purchase ledgers.
Education
Care Certificate - mandatory care training completed through Barchester Healthcare
Hagley Place Care Home
Ludlow, SHR01-2026
Certificate In the Principles of Dementia Care -
NCFE CACHE LEVEL 2
Telford College01-2025
GCSE or equivalent -
Bridgnorth Endowed School
Bridgnorth09-1982
Community Care Foundation Course -
Bridgnorth And South Shropshire Col
Bridgnorth06-1983
Skills
- Person-centred care
- Dementia awareness
- Infection control
- Mobility equipment operation
- Safeguarding knowledge
- Confidential information handling
- Record keeping
- Personal hygiene support
- Time management
- Reliability and flexibility
- Calm conflict management
- Rapport building
- Communication and service
- Work effectively within a team
Timeline
Bank Care Assistant
Hagley Place (Barchester Healthcare)
05.2025 - Current
Accounts Administrator/Retail Sales
L W Foxall Electrical
09.1994 - 04.2025
Retail Sales/Accounts Administrator
Whitfield's Electrical
09.1984 - 09.1994
Care Certificate - mandatory care training completed through Barchester Healthcare
Hagley Place Care Home
Certificate In the Principles of Dementia Care -
NCFE CACHE LEVEL 2
GCSE or equivalent -
Bridgnorth Endowed School
Community Care Foundation Course -
Bridgnorth And South Shropshire Col