Mandy Brown
Haywards Heath,West Sussex
Summary
Driven professional with keen ability to foster positive workplace environments and implement strategic HR initiatives. Demonstrates proficiency in conflict resolution and talent development. Committed to enhancing organisational culture and driving employee engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work history
HR Manager
Milborrow Chimney Sweeps
Crawley Down, West Sussex
08.2023 - 11.2025
- Strategically Lead HR, aligning people initiatives with business goals
- Advising Directors of workforce planning and organisational structures.
- Managing employee relations, performance and disciplinary processes ensuring legal compliance
- Develop and implement HR policies, compensation and engagement strategies.
- Drive transformation, inclusion and succession planning.
- Manage the performance appraisal system
- Maintain compensation and benefits programmes, ensuring fair incentives.
- Design, assess and monitor training programmes.
- Report HR Metrics and provide data-driven decision support
- Approve and manage payroll data (ability to fulfil the full payroll function)
- Lead various HR projects
- Managing teams both in HR and other departments (Finance and Customer Service)
- Updated company's HRIS system to optimise data access and reporting capabilities.
- Assisted in succession planning to ensure business continuity.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
HR Office Manager
Stitch Group Limited
Burgess Hill, West Sussex
04.2022 - 08.2023
- Implemented new filing systems, improving data retrieval efficiency.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Managed supplier relationships to secure best pricing and service delivery.
- Maintained company records in compliance with legal requirements.
- Coordinated facility maintenance, providing safe and comfortable work environment.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Prepared detailed reports for senior management's strategic planning.
- Liaised with IT department to rectify technical issues promptly.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Liaised with department managers to identify staffing needs.
- Managed redundancy processes, minimised legal risks.
HR Office Manager/EA to CEO
Rainbow Supplies & Services Ltd
Crawley, West Sussex
08.2021 - 03.2023
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Coordinated team meetings for effective communication and project alignment.
- Managed supplier relationships to secure best pricing and service delivery.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Resolved employee conflicts with tactful mediation strategies.
- Organised staff holiday schedules without disrupting workflow continuity.
- Maintained open communication channels with employees, fostered trust within teams.
- Conducted regular performance evaluations, identified areas of improvement.
- Developed new onboarding programme to speed up employee productivity.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Implemented HR policies and procedures for legal compliance.
- Liaised with department managers to identify staffing needs.
- Fostered a diverse and inclusive work culture by promoting equal opportunities.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Processed invoices and financial data with strong eye for detail.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
Office Manager/Building Manager/EA to the MD
Advanced Ergonomic Technologies
East Grinstead, West Sussex
01.2018 - 08.2021
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Coordinated team meetings for effective communication and project alignment.
- Prepared detailed reports for senior management's strategic planning.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Streamlined invoice processing procedures for smoother financial operations.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Updated office policies to reflect changing business needs and regulations.
- Implemented new filing systems, improving data retrieval efficiency.
- Managed database to maintain updated records and accuracy.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Handled tenant complaints efficiently; improved overall resident satisfaction rate.
- Conducted routine inspections to maintain high levels of cleanliness within the premises.
- Managed contracts for cleaning, security and other services to improve operational efficiency.
Office Manager
Sasol Petroleum International
London
01.2015 - 12.2017
- Meeting and greeting of guests, general typing, overseeing meeting room bookings, post and courier requests, arranging of bike messengers and taxi’s, general office duties, catering and travel booking for all travellers.
- Bi-annual appraisals for receptionist, joiners/leavers and inductions, communication with recruiters, arrange interviews, short list CV’s and interview potential new staff.
- Log invoices onto SAP once they are signed off for payment, liaise with finance team where necessary with regards to any invoice queries, liaise with purchasing department for any Purchase Orders, and create new vendors on the company bank account and place orders with suppliers.
- First point of contact for all staff, liaising with suppliers and keeping records of contracts and liaising with building Management.
- Portable Appliance Testing, all Risk Assessments, ensure that Health & Safety Policy is updated annually with the Risk Department, ensure that staff adhere to correct procedure during fire drills, head up the Fire Marshal team and hold post fire drill briefings, ensure that Health & Safety is adhered to within the office and any issues are dealt with promptly.
- First Point of contact for all staff, visitors and senior management, hold safety briefings with visitors, manage reception, booking of all travel for London VP’s, catering for meetings, manage meeting room and telepresence calendars, planning of company events, management of office contracts, providing IT support, responsible for desk moves, hot desking and office moves, organising meeting rooms along with any catering requirements, hold monthly office meetings with department heads and VP responsible for the London office, take minutes and create agendas for these meetings, weekly meetings with the PA’s and team assistants with regard to any important visitors or meetings for the following week, part of the London Crisis Management team, managing the company’s mobile phone contracts and manage the department budget.
Education
CIPD Level 5 - HR Management
ICS Learn
02.2025 -
Skills
- Confidentiality maintenance
- Conflict Resolution
- Excellent communication skills
- End-to-end recruitment
- Knowledge of employment law
- Multitasking efficiency
- HR policies implementation
- Workforce planning
Certification
- CIPD Associate
- Level 5 Diploma in Office Management and Administration
- IOSH Managing Safely Certificate
- Facilities Management Diploma
- First Aid at work
- Fire Marshal Certificate
- Manual Handling – Current
- I am currently busy with my CIPD level 5
Hobbies and Interests
Yoga, Pilates, Running, Trail walks
Languages
English
Native
Custom
Prior to moving to the UK in 2014, I worked in Education and Hospitality. As a Senior Manager Labour Relations (including grievances and Hearings were a large part of my job).
Timeline
CIPD Level 5 - HR Management
ICS Learn
02.2025 -
HR Manager
Milborrow Chimney Sweeps
08.2023 - 11.2025
HR Office Manager
Stitch Group Limited
04.2022 - 08.2023
HR Office Manager/EA to CEO
Rainbow Supplies & Services Ltd
08.2021 - 03.2023
Office Manager/Building Manager/EA to the MD
Advanced Ergonomic Technologies
01.2018 - 08.2021
Office Manager
Sasol Petroleum International
01.2015 - 12.2017