Mandy Adamson

Overall responsibility’s -

. Working closely with clinical & nursing staff taking patients and visitors meal orders

. Ensuring high standard of hygiene within pantry area

. Responsible for replenishing stock within pantry area

. Face to face interactions with patients and visitors

. Keeping areas clean & tidy

. Keeping paperwork updated on a daily basis

. Working part of a team week shifts as well as weekends

Part time Call Handler -

. The first point of contact for customers contacting Scottish Water,

. Logging each call on the internal computer system providing excellent knowledge to all customers .

. A Very fast moving customer focused call centre environment .

. Primarily dealing with customer enquiries / complaints , arranging appointments for the water & drainage squads

. Working alongside external contractors liaising between them and Scottish Water insuring all round great customer service

Full Time Customer Assistant -

. Started with a contractor called Alfred McAkpine as part of customer care team before being taking over by Edinburgh Trams

. Taking customer calls, emails and letters

.Logging all jobs accordingly

. Face to face liasing with business , handing out water outage notices

. Visited sites of work

. Providing all round good customer service and communication

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