Summary
Overview
Work history
Education
Skills
Timeline
Generic
Mandi Rai

Mandi Rai

Bexley,Kent

Summary

As an accomplished and motivated professional, I wanted to contact you about my interest in the job vacancy you have advertised.

I offer an extensive background of success and skills that I feel would be an advantage, along with the qualifications required for this role.

I offer a combination of skills and talents that I have developed throughout a lengthy and rewarding career. I am well versed in Events Management and working to timelines while having proficiency in communication. In previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.

British born I speak both Punjabi and very well-spoken English. I have a hard work ethic and am easy to get along with. I take pride in my work and like to complete tasks to a high standard. I have a creative flair and eye for detail.

I am a calm, patient and understanding person and a good listener. I have the ability to communicate clearly and effectively and can adjust this based on who I am communicating with.

I am currently looking for work with the prospects of a long-term career and wish to sink my feet into a role I can see myself developing in.

Motivated events manager with over ten years progressive experience in the industry, offering expertise in organization and live event cycle with an aptitude in team leadership.

Energetic self-starter and team builder able to navigate high stress situations and achieve goals on time. Customer focused I successfully contributed to company profits by improving team efficiency. Utilize excellent organizational skills to enhance efficiency and lead teams to achieve outstanding results.

Yours sincerely

Mandi Rai

Overview

25
25
years of professional experience
8
8
years of post-secondary education

Work history

Personal Assistant Administrative Support

Marriott International
London, City of London
2023.04 - Current
  • Working directly under the Vice President for Global Design offices EMEA, London my duties included but not limited to
  • Handling meeting requests for the VP to fit around his schedule and travel arrangements
  • Compile data business expense reports in Concur for Global Design Directors and VP's EMEA
  • Weekly team meetings and maintain good relationships with my fellow associates
  • Work closely with London accounts team, preparing all invoicing from contractors from Europe and London including all DP and VP approvals
  • Ensuring all payment are made in a timely manner, chasing approvals and enquires
  • Assisting in any queries regarding issues with expenses personal and business
  • Virtual Administrative support
  • Microsoft Excel, Word and Power Point.
  • Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Organised travel and accommodations arrangements within assigned budgets.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.

Events Executive

Delta by Marriott
Bexleyheath, Kent
2022.09 - 2023.04
  • Sales events executive overseeing event lifecycle from start to finish
  • Opera systems and SFA compliant
  • First point of contact for all event enquiries, weddings, birthdays, wakes, Xmas join in parties
  • C&B and conferences
  • Overseeing event lifecycle show around, meetings and final details
  • Pre & post event management from success stories to improvement handling
  • Working with F&B, head chef, C&B, front desk, accounts, and external partners to ensure the smooth-running deployment of each event
  • Money handling and payment processing via Sertifi or other means tested
  • Executing events meetings and handovers to operations team
  • Overseeing set up to ensure compliance and customer satisfaction.
  • Ensured immaculate on-site dynamics by effectively managing and allocating event staff and delivering clear, structured pre-event briefings.
  • Evaluated client and guest feedback to improve event services.
  • Advised clients of cost, menu or event space changes, verifying satisfaction before proceeding to contracts.
  • Confirmed external caterers and suppliers met in-house safety and legal requirements.

F&B Events Supervisor

Marriott International
2021.06 - 2022.09
  • 142-bedroom capacity 8 meeting & events rooms and 2 suits, I was responsible for all meeting and events, customer satisfaction for guests both staying in house or event only.
  • Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.
  • Performed opening duties for the hotels Breakfast, Bar & Restaurant including counting cash drawers and checking all equipment for proper functioning, ensuring all staff had the correct tools to perform their work duties.
  • Mentored junior team members and managed employee relationships.
  • Communicate to all associates about guest requirements and expectations.
  • Assisted in fulfilment of customer bookings placed in person, via email, online and by telephone.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency such as, B.E.O and operations meetings Daily 10@10 progress meetings with all senior staff covering daily progress reports.
  • Managed twenty F&B associates weekly and additional agency staff according to weekly functions.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes.
  • Created Social Media Adverts for Afternoon Tea and promotions for Food and Beverage
  • Supplier communication and stock ordering/handling via Birchstreet
  • Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty as well as conducting interviews with hiring process alongside HR & hotel management.
  • Weekly updates with sales team including final change reports for events, meetings and corporates.

Shaka Zulu Events Manager

Shaka Zulu
Camden Town
2015.01 - 2020.01
  • Support liaison officer in improving operations and resolving issues to deliver high end customer service
  • Delivered an exceptional level of service to each customer by listening to expectations and reassuring any concerns
  • Improved company customer service rating by 52% increase in 2018/2019
  • Firsthand experience in dealing with VIP's, runners, pa's and management teams, meeting all expectations of VIP wish list
  • Working alongside celebrities, actors, singers, performers dealing with all aspects of logistics and event protocol for the performance
  • Christmas, Valentine's Day, Halloween, Mother's Day promos and events
  • Maximized team performance by training new employees on guest handling expectations
  • Oversaw planning and execution for parties of 10 up to 500 guests
  • Safety procedures and meetings alongside security staff to ensure all levels of legalities are meet in accordance to guidelines.

Events organiser

Red Bull
London, City of London
2012.04 - 2013.05
  • After completion of my postgraduate in events management I secured an internship at Red Bull head office, London Bridge.
  • I worked on the largest BMX event which saw 25,000 spectators over a two-day period held in Alexander Palace grounds.
  • I was responsible for the timeline of this event from staffing to ticketing and safety reports, which lead to weekly presentations with police, fire, and ambulance services.
  • All event lifecycle responsibilities from logistics, health and safety, progression reports, site visits and meetings, venue wish lists, VIPs, extensive research into accommodation, after party locations, travel, and athlete training.
  • Worked closely in team of ten to coordinate logistics of event set-up.
  • London Bridge Events Management Team Operative
  • Designed event floorplans in alignment with budget and venue constraints.
  • Proactively anticipated and creatively problem-solved tech and logistical issues.
  • Oversaw smooth running of events by clearly communicating and delegating across multiple teams.

Events Co-Ordinator

Curry Special Wedding, Curry Special
East London
2009.01 - 2011.01
  • Collectively managed key stages within the event life cycle process
  • Reported to senior events management, held weekly meetings regarding up-and-coming events including email and web traffic enquires
  • Promos and advertising to generate future business increasing the company's portfolio
  • Innovative ideas for events and working under pressure whilst maintaining customer satisfaction
  • Agreeing budgets and timescales and any slippage with clients maintaining the highest level of professionalism
  • Productively researching new venues whilst maintaining relationships with existing ones
  • Supplier negotiations on budget and prices
  • Booking venues, entertainment and any necessary equipment or supplies, supervising contractors such as caterers, marquee companies and security
  • Maintain excellent working relationships with all suppliers.

Owner

Rai Lingerie Ltd
2008.11 - 2009.08
  • Of luxury goods clothing business, designing; purchasing, and marketing of goods both in store and online
  • Manufactured and designed from start to finish creating a bespoke lingerie business with unique quality
  • Creative outlook on photo shoot, models, and advertising campaigns such as website development, shows, catwalks and prints.

Events Coordinator

Ink Group Greenwich Events
Greenwich
2008.01 - 2008.01
  • This high-profile company was my steppingstone into the events sector.
  • I approached the company based in the heart of Greenwich offering to work on a work experience basis in exchange for events knowledge within the events industry.
  • Inc Group host a large number of events in and around Greenwich including the Painted Hall and O2 arena.
  • My work involved producing documentation contracts for clients and managing invoices.
  • Meeting clients on site to run through the event start to finish.
  • Ensuring events ran smoothly on the day by overseeing the event and managing client expectations.

Road Traffic Offence Case Worker

Metropolitan Police Marlowe House Road Traffic Offence Case
Sidcup
2005.01 - 2007.01
  • Manage and prepare case files for court collating evidence from victims in road traffic offences
  • Internal PNC (police national computer) training
  • Sensitive fatal injures preparing cases and building a portfolio from evidence sustained
  • Evidence based reports from start to finish concluding outcome.

Sales Estate Agent

Acorn Estates Sydenham, Acorn Estate Agents
Sydenham
2001.01 - 2004.01
  • Met and exceeded sales goals through consultative sales techniques and closing abilities
  • Sales manager liaising with Buyers and Vendors
  • Greeted new home buyers and promoted features of newly constructed homes
  • Carried out all Sales appointments from start to finish
  • Solicitor communication, Surveyor's and Clients throughout selling life cycle
  • Driving sales through advertising
  • Meeting target performance
  • Weekly meeting reports on updated sales and targets for month ahead.

Manageress

Flyjack Greenwich Manageress Flyjack
Greenwich
1999.01 - 2001.01
  • In the heart of Greenwich within a Boutique lady's fashion footwear store
  • Responsible for sourcing suppliers new overseas and London
  • Liaised with team members to promote public relations strategies
  • Banking, invoicing, purchasing, and selling
  • Managed a team of 5 staff on a pro rote basis.

Education

Diploma of Higher Education - Events Management

University of London
London
2010.09 - 2012.05

A-Levels - Psychology C Media Studies B

Woolwich College
Woolwich, Greenwich
1998.09 - 2000.06

GCSEs -

Kidbrooke Secondary School
Kidbrooke, Greenwich
1992.09 - 1997.06

Skills

  • Excellent communication skills
  • Fast learning
  • Problem resolution
  • Training staff
  • Excel proficiency
  • Expense management
  • Data entry
  • Diary management
  • Travel bookings
  • Conference planning
  • Customer friendly
  • Accurate and detailed

Timeline

Personal Assistant Administrative Support

Marriott International
2023.04 - Current

Events Executive

Delta by Marriott
2022.09 - 2023.04

F&B Events Supervisor

Marriott International
2021.06 - 2022.09

Shaka Zulu Events Manager

Shaka Zulu
2015.01 - 2020.01

Events organiser

Red Bull
2012.04 - 2013.05

Diploma of Higher Education - Events Management

University of London
2010.09 - 2012.05

Events Co-Ordinator

Curry Special Wedding, Curry Special
2009.01 - 2011.01

Owner

Rai Lingerie Ltd
2008.11 - 2009.08

Events Coordinator

Ink Group Greenwich Events
2008.01 - 2008.01

Road Traffic Offence Case Worker

Metropolitan Police Marlowe House Road Traffic Offence Case
2005.01 - 2007.01

Sales Estate Agent

Acorn Estates Sydenham, Acorn Estate Agents
2001.01 - 2004.01

Manageress

Flyjack Greenwich Manageress Flyjack
1999.01 - 2001.01

A-Levels - Psychology C Media Studies B

Woolwich College
1998.09 - 2000.06

GCSEs -

Kidbrooke Secondary School
1992.09 - 1997.06
Mandi Rai