Mandi Bassett
East Grinstead ,West Sussex
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to deliver projects in a timely manner.
Organised and dependable. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work history
Operations Manager
Gatedoctors
East Grinstead , West Sussex
2014.08 - 2025.10
- Optimised daily workloads for the engineers with strategic planning and team coordination.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Processed, sorted and distributed invoices, ensuring timely payments.
- Handled account payments and provided information regarding outstanding balances.
- Developed rapport with customers and suppliers to cultivate loyalty and satisfaction.
- Organised staff holiday schedules/sickness records without disrupting workflow continuity.
- Management of all fleet vehicles and everything fleet related.
- Organised all company social events.
Office Manager
Simple Safety Advice
Lingfield , Surrey
2013.04 - 2014.07
- Coordinated team meetings for effective communication and project alignment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Compiled RAMS and H&S Policies for our clients.
- Attended sites on H&S inspections.
Office Administrator
United Grab Hire
Caterham , Surrey
2008.09 - 2013.03
- Managed daily scheduling to facilitate organised operations.
- Handled correspondence, providing timely responses to all enquiries.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
Reservation Agent
XL Airways
Gatwick , West Sussex
2008.02 - 2008.09
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Interacted professionally with clients to build rapport and trust.
- Managed complex bookings with attention to detail and professionalism.
Receptionist/Bar Assistant
LAFitness
Copthorne, West Sussex
2004.06 - 2008.02
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Collaborated with team members in organising company events.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Sales Administrator
Doves Saab
Croydon , Surrey
2001.02 - 2001.11
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Maintained sales documentation and customer records in company database.
Sales Administrator
L&C BMW
Croydon , Surrey
1998.07 - 2001.02
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Maintained effective communication between sales and other departments.
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
Assistant Manager
Spread Eagle Public House
Croydon , Surrey
1996.07 - 1998.07
- Day to day pub management.
Sales Assistant
Clinton Cards
Caterham , Surrey
1994.09 - 1996.07
Education
GCSEs -
Warlingham Secondary School
Warlingham Skills
- Scheduling management
- Team coordination
- Customer relationship management
- Fleet management
- Event organisation
- Multitasking
Timeline
Operations Manager
Gatedoctors
2014.08 - 2025.10
Office Manager
Simple Safety Advice
2013.04 - 2014.07
Office Administrator
United Grab Hire
2008.09 - 2013.03
Reservation Agent
XL Airways
2008.02 - 2008.09
Receptionist/Bar Assistant
LAFitness
2004.06 - 2008.02
Sales Administrator
Doves Saab
2001.02 - 2001.11
Sales Administrator
L&C BMW
1998.07 - 2001.02
Assistant Manager
Spread Eagle Public House
1996.07 - 1998.07
Sales Assistant
Clinton Cards
1994.09 - 1996.07
GCSEs -
Warlingham Secondary School