Mandeep Sharma
East Ham,Newham
Summary
Motivated Manager with excellent business acumen and broad experience across management and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict-resolution skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Manager
Mehak Grill House
Goodmayes, Redbridge
01.2019 - Current
- The upskilled staff through targeted training opportunities, enhancing team capabilities.
- Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolutions.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for many employees, delivering operational efficiency whilst remaining under budget.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolutions.
Customer Care Manager
Mac Donalds
Ilford, Redbridge
01.2020 - 04.2020
- Supervised total daily call volumes, maintaining efficient answering and handling times.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Cleaned and organised checkout area to enhance theshopping experience for customers.
- Assisted customers on theshop floor, locating items and taking payments.
Education
Master of Business Administration - General
Agila Ruskin University
London 01.2013 - 01.2014
Higher National Diploma - Management
Stratford College of Management
LondonLevel 8 diploma in leadership directions - Management
Sanjari International
United Kingdom 04.2014 - 10.2014
Skills
- Commercial awareness
- Key accounts and territory management
- Change management
- Customer support
- Conflict resolution
- Workforce development
Languages
English
Fluent
Certification
Level 2 certified Gym fitness trainer
Timeline
Customer Care Manager
Mac Donalds
01.2020 - 04.2020
Manager
Mehak Grill House
01.2019 - Current
Level 8 diploma in leadership directions - Management
Sanjari International
04.2014 - 10.2014
Master of Business Administration - General
Agila Ruskin University
01.2013 - 01.2014
Higher National Diploma - Management
Stratford College of Management
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