Mandeep Kaur
Slough,City of London
Summary
Dedicated professional with expertise in patient and customer service, confidential data handling (GDPR awareness), and appointment scheduling & diary management. Proven ability in document verification & record management, complaint handling & query resolution, and cash handling & financial reconciliation. Strong team collaboration skills, proficient in Microsoft Office (Word, Excel, Outlook), with exceptional communication & interpersonal abilities. Highly organised with excellent time management skills, committed to maintaining high standards of accuracy and efficiency.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work history
Front Office Manager
Taste of Karachi Restaurant
Slough
2023.01 - 2026.02
- Manage front desk operations in a busy customer-facing environment
- Handle telephone enquiries and booking management
- Provide professional and welcoming service to all customers
- Resolve complaints calmly and effectively
- Maintain accurate payment records and handle cash transactions
- Coordinate effectively with team members to ensure smooth service delivery
Senior Branch Administration Officer (BOE)
Edelweiss Tokio Life Insurance Company
2017.01 - 2023.01
- Managed full branch administrative operations
- Handled confidential customer records and financial documentation
- Responded to internal and external queries professionally
- Conducted daily cash and cheque reconciliation (beginning and end of day)
- Reviewed and verified documentation to ensure compliance
- Supported underwriting and processed customer applications
- Maintained accurate and organised filing systems
Education
MSc - International Business
University of Lincoln
UKMBA - Finance & Marketing
Army Institute of Management & Technology, GGSIP University
IndiaBachelor of Commerce (B.Com) - undefined
Guru Nanak Dev University
IndiaSkills
- Patient & Customer Service
- Confidential Data Handling (GDPR Awareness)
- Appointment Scheduling & Diary Management
- Document Verification & Record Management
- Complaint Handling & Query Resolution
- Cash Handling & Financial Reconciliation
- Team Collaboration
- Microsoft Office (Word, Excel, Outlook)
- Strong Communication & Interpersonal Skills
- Organisational & Time Management Skills
ACADEMIC DETAIL
Languages: English and Hindi
Timeline
Front Office Manager
Taste of Karachi Restaurant
2023.01 - 2026.02
Senior Branch Administration Officer (BOE)
Edelweiss Tokio Life Insurance Company
2017.01 - 2023.01
MBA - Finance & Marketing
Army Institute of Management & Technology, GGSIP University
Bachelor of Commerce (B.Com) - undefined
Guru Nanak Dev University
MSc - International Business
University of Lincoln