manav patel
London,middlesex
Summary
Driven Store Assistant with a background in sales, customer service and operations management. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
4
4
years of professional experience
Work history
Store Assistant
getir
London, Brent
12.2021 - Current
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Attended regular training opportunities to maintain up-to-date product and service knowledge.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Assisted customers with product selection, recommending associated items to increase transaction value.
Courier Driver
amazon
london, brent
07.2022 - Current
- Collected a number of parcels from depot.
- Performed safety inspections on a daily basis to ensure the working order of vehicles and reduce the risk of road accidents.
- Worked efficiently with focus to improve average delivery times.
- greeted customers with a positive attitude making their experience even brighter.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Store Manager
the pizza station
india
01.2019 - 07.2021
- Completed opening and closing procedures each day.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Shared informational brochures and details about policies to help guests make decisions.
- Answered 100+ telephone calls per day with professionalism.
- Set appointments with field teams to carry out service changes or deliver new products.
- Followed scripts when answering common customer questions.
Delivery Rider
Papa John's Pizza
london, brent
03.2022 - Current
- Identified the most efficient routes to achieve on-time deliveries.
- Accepted payments for delivered items.
- Delivered memorable customer experience, resulting in star customer satisfaction rating.
- Maintained good road safety score by obeying traffic regulations.
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Recorded completed deliveries in line with company standards.
- Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
Line Worker
The Bread Factory
london, hendon
08.2021 - 12.2021
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Covered shift breaks and other production areas to minimise disruptions.
- Monitored production equipment, notifying maintenance team of faults or inefficiencies.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Understood assembly instructions for range of products.
- Accurately labelled and packaged items.
Education
Bachelor of Science - finance
University of Westminster
London 09/2022 -
A-Levels - accounting, business and economics.
delhi public school
india 06/2018 - 05/2020
GCSEs -
global discovery academy
india 06/2013 - 05/2018
primary education -
elsley primary school
London 04/2004 - 02/2012
Skills
- Strategic scheduling
- Risk assessment
- Valid UK driving licence
- Team player
- Retail sales expertise
- Dispute resolution
- Customer experience
- Queue management
- Microsoft Office Suite
- Persuasive negotiations
- Client management
Languages
English
Native
Hindi
Fluent
Gujarati
Native
Timeline
Courier Driver
amazon
07.2022 - Current
Delivery Rider
Papa John's Pizza
03.2022 - Current
Store Assistant
getir
12.2021 - Current
Line Worker
The Bread Factory
08.2021 - 12.2021
Store Manager
the pizza station
01.2019 - 07.2021
Bachelor of Science - finance
University of Westminster
09/2022 -
A-Levels - accounting, business and economics.
delhi public school
06/2018 - 05/2020
GCSEs -
global discovery academy
06/2013 - 05/2018
primary education -
elsley primary school
04/2004 - 02/2012
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