manav patel
London,middlesex
Summary
Driven Store Assistant with a background in sales, customer service and operations management. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
4
4
years of professional experience
Work history
Store Assistant
getir
London, Brent
12.2021 - Current
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Attended regular training opportunities to maintain up-to-date product and service knowledge.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Assisted customers with product selection, recommending associated items to increase transaction value.
Courier Driver
amazon
london, brent
07.2022 - Current
- Collected a number of parcels from depot.
- Performed safety inspections on a daily basis to ensure the working order of vehicles and reduce the risk of road accidents.
- Worked efficiently with focus to improve average delivery times.
- greeted customers with a positive attitude making their experience even brighter.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Store Manager
the pizza station
india
01.2019 - 07.2021
- Completed opening and closing procedures each day.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Shared informational brochures and details about policies to help guests make decisions.
- Answered 100+ telephone calls per day with professionalism.
- Set appointments with field teams to carry out service changes or deliver new products.
- Followed scripts when answering common customer questions.
Delivery Rider
Papa John's Pizza
london, brent
03.2022 - Current
- Identified the most efficient routes to achieve on-time deliveries.
- Accepted payments for delivered items.
- Delivered memorable customer experience, resulting in star customer satisfaction rating.
- Maintained good road safety score by obeying traffic regulations.
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Recorded completed deliveries in line with company standards.
- Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
Line Worker
The Bread Factory
london, hendon
08.2021 - 12.2021
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Covered shift breaks and other production areas to minimise disruptions.
- Monitored production equipment, notifying maintenance team of faults or inefficiencies.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Understood assembly instructions for range of products.
- Accurately labelled and packaged items.
Education
Bachelor of Science - finance
University of Westminster
London 09/2022 -
A-Levels - accounting, business and economics.
delhi public school
india 06/2018 - 05/2020
GCSEs -
global discovery academy
india 06/2013 - 05/2018
primary education -
elsley primary school
London 04/2004 - 02/2012
Skills
- Strategic scheduling
- Risk assessment
- Valid UK driving licence
- Team player
- Retail sales expertise
- Dispute resolution
- Customer experience
- Queue management
- Microsoft Office Suite
- Persuasive negotiations
- Client management
Languages
English
Native
Hindi
Fluent
Gujarati
Native
Timeline
Courier Driver
amazon
07.2022 - Current
Delivery Rider
Papa John's Pizza
03.2022 - Current
Store Assistant
getir
12.2021 - Current
Line Worker
The Bread Factory
08.2021 - 12.2021
Store Manager
the pizza station
01.2019 - 07.2021
Bachelor of Science - finance
University of Westminster
09/2022 -
A-Levels - accounting, business and economics.
delhi public school
06/2018 - 05/2020
GCSEs -
global discovery academy
06/2013 - 05/2018
primary education -
elsley primary school
04/2004 - 02/2012
Similar Profiles
Laura PianaLaura Piana
People Operations Specialist at GetirPeople Operations Specialist at Getir
Lata SukhadiyaLata Sukhadiya
Shift Leader at GetirShift Leader at Getir
Mazhar ImranMazhar Imran
Store Assistant at GetirStore Assistant at Getir
Manu DevarajanManu Devarajan
HRIS Manager at GetirHRIS Manager at Getir
Deyan GenovDeyan Genov
Private hire taxi driver at We Know London/ Danimart.ltdPrivate hire taxi driver at We Know London/ Danimart.ltd