Manasa Lankapalli
IT Support Engineer
Chatham
Summary
As Professional IT Support Engineer with 2.3 years experience, robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Movate Technologies Pvt Ltd as Client - Google
04.2021 - 07.2023
- Provided L1/L2 remote support across five operating systems (Linux, Mac OS, Windows, Chrome OS, Android), utilizing basic troubleshooting and documenting escalation procedures.
- Assisted with software installation, configuration, and basic usage, while identifying and reporting bugs or issues to application owners.
- Identified, diagnosed, and resolved network-related issues using advanced troubleshooting techniques to ensure connectivity and uninterrupted service.
- Provided system administrative support and performed basic hardware troubleshooting on desktops, laptops, VMs, and servers.
- Ensured adherence to schedules and service level targets (SLAs), prioritizing tasks and resources effectively.
- Identified recurring issues and suggested improvements to enhance user experience and reduce incidents.
- Maintained a strong understanding of PC architecture and technology, continuously learning about new products and solutions.
- Handled customer inquiries professionally, resolving technical issues promptly and ensuring clear communication to enhance customer satisfaction.
- Utilized knowledge of SQL, Python, Linux and Java for troubleshooting the issues.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Experienced in compatibility testing across platforms (Windows, Mac, Android, Linux, iOS), browsers, and mobile devices (phones, tablets, iPads).
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Education
MSc - Electrical Power Engineering
University of Greenwich
Chatham, United Kingdom 04.2001 -
Bachelor of Technology - Electronics And Communications Engineering
Sree Rama Institute of Technology And Science
India 04.2001 -
Diploma - Electronics And Communications Engineering
Sree Rama Institiute of Technology And Science
India 04.2001 -
Skills
Incident management
Timeline
IT Support Engineer
Movate Technologies Pvt Ltd as Client - Google
04.2021 - 07.2023
MSc - Electrical Power Engineering
University of Greenwich
04.2001 -
Bachelor of Technology - Electronics And Communications Engineering
Sree Rama Institute of Technology And Science
04.2001 -
Diploma - Electronics And Communications Engineering
Sree Rama Institiute of Technology And Science
04.2001 -
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